Tax Operations Assistant

Overview: Overview of Revenue Scotland

Revenue Scotland is Scotland's devolved tax authority and contributes to Scotland's public services through the taxes we collect. We are a diverse, high performing organisation and have a reputation for delivering excellence and a commitment to continually improving the way we work while supporting the health, wellbeing and development of our employees.
Revenue Scotland is a great place to develop new skills and you will be supported in your role with learning and development to enable you to perform at your best. Take a look at our video that celebrates our success for 2022-23. If you would like to learn more about Revenue Scotland, please visit our website.
Our current way of working supports a hybrid approach and the preference of home and workplace working is to be agreed with the line manager to achieve the right balance between collaboration, in-person engagement and flexibility. Your main base would be Victoria Quay, Edinburgh with the opportunity to work from our Glasgow hub office.

These roles are advertised initially on a 18 month fixed-term appointment basis with the potential for conversion to permanency.
Overview of the Role
If you’re enthusiastic, good with people and enjoy helping others, this could be the role for you?
We are currently seeking applications for Tax Operations Assistants into our Tax Operations Team. You will provide administrative support by preparing and issuing correspondence to the public and their representatives, relating to Tax Operations administrative functions. This may include mailing, repayments, penalties and recovery of unpaid debts
The posts would be suited to candidates who can demonstrate excellent customer service while building trust and rapport, providing a positive experience for all who contact Revenue Scotland. Responsibilities: Main Duties:
Your main duties will be to:

• Update and maintain internal databases (including the tax collection system) relating to all types of tax transactions.
• Answer Support desk telephone calls.
• Prepare and issue correspondence to taxpayers and agents
• Process mail including assigning to relevant teams.
• Learn how to undertake tax return checks and identify any follow up actions.
• Handle sensitive and personal information in line with confidentiality rules

Additionally, you will support colleagues and other team members in carrying out daily work activities as and when new project/tasks arise.
Competencies:

• Team Working
• Information Management
• Communication and Engagement
• Customer Service

Band A Skills for Success framework Essential Criteria & Qualifications: Essential Criteria: Please read each of the essential criteria and think about a time or an example that can help demonstrate your knowledge/skills for the criteria below. You can use up to 300 words per criteria.

• 
  Positive apporach to change, with an ability to multitask, prioritise and manage time effectively.
• Good Communication skills.
• Good understanding of Outlook and Microsoft Office applications such as Word, Excel and Teams.
• Ability to work effectively and flexibily as part of a team.

Should a large number of applications be received, an initial sift may be conducted against the lead essential criteria.
Essential criteria 1 is the lead essential criteria: 'Positive approach to change, with an ability to multitask, prioritise and manage time effectively'
Our video has guidance on completing your application and the interview and assessment process.
Location: Victoria Quay, Edinburgh, EH6 6QQ.
Your main base would be Victoria Quay, Edinburgh, and you must be able to attend Victoria Quay in person when required.
Interview and Assessment: Dates to be confirmed Please note the recruitment process consists of an assessment and a competency based interview. You will be provided with information about the assessment if you are invited to interview.
Time in post: You will be expected to remain in post for the period of the appointment unless successful at gaining promotion to a higher Band or Grade.
If further posts are required, a reserve list of successful candidates will be kept for up to 9 months
How to apply and additional information
How to apply:
To apply for this post, you will need to provide the information requested below via the online application process including uploading a CV and evidencing the essential criteria.
You must fully complete and submit an online application via the website before the closing date using evidence-based examples to demonstrate your knowledge/skills (300 words per criteria). Your experience and answers don’t need to be work related. They could be from any part of your life including education, sport, and hobbies or even from your personal or family life.
In either case your answers should be clear, concise and reflect what actions you undertook.

You may want to use the STAR(R) approach to respond to each criterion. (Situation, Task, Action, Result (Reflection)
Additional Information:
These posts are advertised as full-time however we also welcome applications from candidates seeking alternative or flexible working patterns.

It’s not essential to be in similar role right now. You may be starting on your career journey, returning from a career break (e.g. maternity, paternity, caring for others) or been working in another field. We welcome applications from candidates seeking alternative or flexible working patterns.

Revenue Scotland are committed to ensuring that all candidates are treated fairly throughout the recruitment process. As part of our application process, you will be prompted to provide details of any adjustments to our recruitment process that you need. You are able to request adjustments at any point in the recruitment process. If you would like to discuss any adjustments before applying, please contact rsrecruitment@revenue.scot .
For information regarding this post please contact Moira.Taylor@revenue.scot
As part of any recruitment process, Scottish Government and associated public bodies collects and processes personal data relating to job applicants and applicants for public appointments.
Personal information you provide in the recruitment process will be made available to Scottish Government and our additional data processors.