Business Change Analyst (Flexibly located within Scotland)

Together we are Trusted to Serve Scotland. Do you want to help transform the way we do our business and contribute towards future success by bringing our purpose to life by supporting Scotland to flourish? If your answer is yes, then we would love to hear from you. An exciting opportunity has arisen to join Transformation within the Lean & Agile Solutions Team. The role will be in Solutions Enabling where we are tasked with identifying, prioritising and evaluating end-to-end transformational opportunities across the business to prepare them for process redesign and deployment in Solutions Hub. As Business Change Analyst you will report to the Solutions Enabling Lead and have a pivotal role in the end-to-end transformation of our processes right across Scottish Water touching every part of what we do. During our journey preparation phase, you will be responsible for;

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  Creating and embedding a project structure to ensure all deliverables are met from journey identification through to deployment of new ways of working..
• Developing a transformation hypothesis that senior leaders and key stakeholders support to drive the change
• Analysing and documenting end-to-end process and data journey maps
• Identifying and gathering evidence on pain points and waste throughout the processes.
• Working with the design team and subject matter experts to build an accurate picture of the current performance
• Creating key baseline performance metrics

• Building the benefits case for progression into Solutions Hub
• Ensuring the customer and business needs are aligned
• Ensuring the project is clearly defined and achievable within the agreed timescale and costs

• Working alongside and managing partners where required

The successful candidates will be able to challenge constructively to all levels and possess a critical mindset to ensure we achieve solutions that are fit for purpose, meet the user needs and deliver truly transformational outcomes. Strong planning and communication skills are essential, and programme management and scrum experience are desirable. Desirable skills/knowledge

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  Experience deploying business process mapping methodologies (e.g. VSM, BPMN2), and of pain point and waste identification and analysis
• An interest in, and understanding of, project management techniques

• Business case development – experience of preparing and presenting business cases to support funding and benefits realisation
• Experience of stakeholder engagement and analysis, ensuring the right approach is taken to ensure their needs are met.
• Work experience in business process management
• Process Improvement and verifiable experience with application of Lean/Agile principles
• Project and/or Programme Management training – APM/Prince2

• An understanding of Lean and Six sigma principles

We offer an extensive development plan and on-the-job training, there are also opportunities for advancement within the Lean and Agile team as we develop and grow.
Location: Flexible across Scotland - Part of the role will require F2F workshops/meetings What you’ll get The salary range for this position is £35,384 - £47,924 depending on experience. You can also expect

• 38 days of holiday per year (including public holidays) with the option to buy 5 more
• Eligibility to join the defined benefit, contributory pension scheme
• Annual company bonus
• Life assurance scheme
• Paid time off for community volunteering
• Access to "SW Splash", saving you money on holidays, bills and shopping
• Excellent family friendly policies around Adoption, Maternity, Parental Leave, and Flexible Working

please note the updated Closing Date: 23rd June 2023
Do you have any support needs? Please let us know if there are any changes we can make to our application and selection process to make it easier and more comfortable for you. Email us here with the vacancy reference number in the subject line so we can work with you to support you throughout your application. Working at Scottish Water Scottish Water is one of the UK's leading water companies, the quality of drinking water and satisfaction with the service we provide our customers has never been higher - but we want to be even better – and you could help play an important part!
We take employee engagement very seriously and have an inclusive and collaborative work environment where we respect people’s differences. We are committed to creating an engaging environment and a positive experience for our employees.
We were recently recognised as a Top 10 Flexible Employer in Scotland at the Flexibility Works Awards 2021 and by The Times as a Top 50 Employer for Women in 2019.
In 2019 we also won the Age Inclusive Award at The Herald and GenAnalytics Diversity Awards and were winners of the Best Public Sector Employer at the Family Friendly Working Scotland Awards 2020.
We have Carers Positive Exemplary Status and were Silver Award 2019 & Gold Award winners 2020 of the Defence Employer Recognition Scheme (DERS).
We aim for work to be an energising and fulfilling experience and everyone plays their part to ensure that Scottish Water is trusted to serve our customers and communities. We are passionate about creating opportunities for young people and are proud to have achieved the Gold standard in the Investors in Young People accreditation, demonstrating our commitment to creating rewarding opportunities for young people.
You will have access to a host of benefits which include 38 days holiday a year, a defined benefit pension scheme, a discounted medical cash plan and cycle to work, plus a variety of agile working arrangements and family-friendly policies designed to support your wellbeing. Next Steps Any offer of employment with Scottish Water will be subject to the successful completion of a mandatory pre-employment screening process, including Disclosure Scotland and eligibility to work in the UK. Details can be found on our website. For more information about this role or if you require any additional support throughout the application process please contact the recruitment team: SWRecruitment@scottishwater.co.uk As part of our commitment to developing a flourishing Scotland, it is important that Scottish Water employees are resident in Scotland and contribute to the Scottish economy by paying Scottish income tax on their earnings. As a result we ask all potential employees to confirm that they are resident in Scotland, or to confirm their intentions to move to Scotland within 3 months of their start date. Please note that candidates who have not submitted an application in the last 12 months will be automatically removed from our system records.