Learning and Assurance Process Lead

Together we are Trusted to Serve Scotland. Are you looking for a unique opportunity to shape the quality of the Capital Programme? The Intelligent Quality team are looking for someone with passion and enthusiasm to drive industry leading change and ensure that learning is at the forefront of all our projects. The role of the Process Lead is to work in partnership with our supply chain to transform our approach to quality industry wide. The Intelligent Quality Strategy aims to reduce avoidable errors during construction of projects within our Capital Programme through the themes of “Right first time” and learning. The successful candidate will be self-motivated, enthusiastic, and passionate about proactively driving change in the industry. They will own and develop the intelligent quality learning processes with a view to driving significant quality transformation in the capital investment programme and creating leadership in the industry. Information is key to our ambition to get it right first time and deliver high quality projects, the role holder will therefore be responsible for the development of the Intelligent Learning System (a live and evolving repository for learning opportunities), collaboration with key stakeholders to produce evidence-based learning opportunities. The role holder will be recognised as a leader for change and experience of working on previous change projects would be beneficial. Key Tasks include:

• Contributing to the development of the overall Quality Strategy within Capital Investment
• Managing relationships with Delivery Partners to identify learning opportunities

• Work with key stakeholders to identify the key learning points/process changes/changes to standards and specs
• Promote the process changes and outputs
• Promoting the Intelligent Learning System both internally and externally through various formats
• Promoting Scottish Water’s drive to improve quality in the programme at both internal and external events

The Successful candidate will have the following essential attributes:

• Able to thrive in a high change environment and take a proactive role in identifying potential improvements and driving change
• High level of written and oral communication skills, including presentation skills
• Able to analyse and present data to various stakeholders
• Able to support introduction of technology change and other innovations
• Strong customer focus and relationship building skills

• Leading incident Investigations and demonstrate root cause analysis
• Process analysis and management
• Influencing key stakeholder groups

• Ability to demonstrate a learning mind set
• Building trusted relationships

The following skill/knowledge are also desirable

• Knowledge of quality management and supporting systems
• Experience of using various SW IT Systems including PowerApps/Power BI/Esri (GIS)/Unifier
• Water industry process/operational knowledge
• Working in a partnership environment
• Knowledge and experience of construction projects and industry
• Knowledge of Scottish Water Standards and specifications

The successful candidate must share our passion for transforming the profile of quality within the capital programme. It is essential that you can demonstrate great people skills and have a desire for change. In return we can guarantee you an enjoyable and challenging experience. What you'll get The salary range for this position is £35,384 - £47,924 depending on experience. You can also expect

• 38 days of holiday per year (including public holidays) with the option to buy 5 more
• Eligibility to join the defined benefit, contributory pension scheme
• Annual company bonus
• Life assurance scheme
• Paid time off for community volunteering
• Access to "SW Splash", saving you money on holidays, bills and shopping
• Excellent family friendly policies around Adoption, Maternity, Parental Leave, and Flexible Working

The closing date for applications is the 25th May 2023 Do you have any support needs? Please let us know if there are any changes we can make to our application and selection process to make it easier and more comfortable for you. Email us here with the vacancy reference number in the subject line so we can work with you to support you throughout your application. Working at Scottish Water Scottish Water is one of the UK's leading water companies, the quality of drinking water and satisfaction with the service we provide our customers has never been higher - but we want to be even better – and you could help play an important part!
We take employee engagement very seriously and have an inclusive and collaborative work environment where we respect people’s differences. We are committed to creating an engaging environment and a positive experience for our employees.
We were recently recognised as a Top 10 Flexible Employer in Scotland at the Flexibility Works Awards 2021 and by The Times as a Top 50 Employer for Women in 2019.
In 2019 we also won the Age Inclusive Award at The Herald and GenAnalytics Diversity Awards and were winners of the Best Public Sector Employer at the Family Friendly Working Scotland Awards 2020.
We have Carers Positive Exemplary Status and were Silver Award 2019 & Gold Award winners 2020 of the Defence Employer Recognition Scheme (DERS).
We aim for work to be an energising and fulfilling experience and everyone plays their part to ensure that Scottish Water is trusted to serve our customers and communities. We are passionate about creating opportunities for young people and are proud to have achieved the Gold standard in the Investors in Young People accreditation, demonstrating our commitment to creating rewarding opportunities for young people.
You will have access to a host of benefits which include 38 days holiday a year, a defined benefit pension scheme, a discounted medical cash plan and cycle to work, plus a variety of agile working arrangements and family-friendly policies designed to support your wellbeing. Next Steps Any offer of employment with Scottish Water will be subject to the successful completion of a mandatory pre-employment screening process, including Disclosure Scotland and eligibility to work in the UK. Details can be found on our website. For more information about this role or if you require any additional support throughout the application process please contact the recruitment team: SWRecruitment@scottishwater.co.uk As part of our commitment to developing a flourishing Scotland, it is important that Scottish Water employees are resident in Scotland and contribute to the Scottish economy by paying Scottish income tax on their earnings. As a result we ask all potential employees to confirm that they are resident in Scotland, or to confirm their intentions to move to Scotland within 3 months of their start date. Please note that candidates who have not submitted an application in the last 12 months will be automatically removed from our system records.