Retentions Advisor
Career Integrity & Compliance Audit Report
This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
Customer Service/Retentions Advisor - Manchester City Centre - £22,500 salary plus monthly bonus, OTE £35,000 - Monday - Friday (9am-5:30pm/10:30am-7pm)
Do you want to work in fun and vibrant environment as a Customer Service/Retentions Advisor for an award winning company?
The role of Customer Service/Retentions Advisor
We are looking for Customer Service/Retentions Advisor to join our rapidly expanding security business in Manchester City Centre. The role involves speaking to customers who want to cancel their contract and retaining their business
NO EXPERIENCE NEEDED, WE TRAIN YOU! ALL YOU NEED IS THE RIGHT ATTITUDE AND AMBITION!
The package for Customer Service/Retentions Advisor:
- A basic salary of £22,500
- A monthly bonus scheme of on average £1200 per month which is uncapped so the sky is the limit!
- Hybrid working
- 36 day year holiday!
- Free snacks and drinks all day every day
- Annual Awards do plus monthly staff socials
- Fantastic training and development opportunities
- Amazing brand new offices in the centre of Manchester with games rooms and breakout areas
- Excellent benefits package
- A fun vibrant working environment in Manchester with a family feel
- The opportunity to grow with the company
For the role of Inbound Customer Service/Retentions Advisor, we require:
- Ambitious and driven individuals who want to build a career
- People with energy, who are great at customer service and want to sell
- The ability to deal with inbound and outbound calls
- A person with a positive attitude, and outgoing personality
Sound like your ideal job? Don't hesitate, apply with your CV for immediate consideration!
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Apply NowCandidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: HR Consulting
Based on transatlantic hiring benchmarks for Retentions Advisor roles across Search Consultancy's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to HR Consulting.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £1,200 - £1,200 bracket, including retirement vesting and health parity.
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