Lead Receptionist
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Position Overview & Specifications
Our dental practice is looking for an experienced and savvy Lead Receptionist to oversee our front desk at all times. The ideal Lead Receptionist is highly intelligent, an excellent listener, and has the ability to make correct decisions quickly. He or she will also be responsible for providing professional customer service while performing all necessary functions of a receptionist. A successful candidate will understand all areas of the patient journey through the dental treatment, as well as the ability to provide quick and accurate information .
A good Receptionist is organized, communicates well, and practices excellent time management skills.
- receptionist are often the first point of contact for everyone they must have excellent customer service skills, be a problem-solver, and gracefully assist unhappy customers.
Reception duties
- Greet patients in a professional and friendly manner
- Ensuring the efficient running of the front desk
- Coordinating, booking and re scheduling appointments
- keeping a track of lab-work incoming and outgoing and making sure its ready for our patients before their appointments .
- Answering the telephone
- Checking and replying to emails from patients and if any queries liaising with the Dentist /Dental nurse
- Recording any communication with the patients in their notes
- Daily banking & cashing up
- Working with the team ensuring all the work is completed in a timely manner
- Completion of tasks and ensuring all the duties in the checklist as been achieved on daily basis
Job Types: Full-time, Part-time, Permanent
Salary: £19,000.00-£23,000.00 per year
Benefits:
- Company pension
- Employee discount
- Employee mentoring programme
- Free parking
- On-site parking
- Referral programme
- Transport links
- UK visa sponsorship
Schedule:
- Day shift
- Monday to Friday
- No weekends
Ability to commute/relocate:
- SELKIRK: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Application deadline: 05/05/2023
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Lead Receptionist roles across Selkirk Dental Practice's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £19,000 - £23,000 bracket, including retirement vesting and health parity.
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