Customer Service Advisor
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
Here at Serco we are one of the leading providers of outsourced customer services on behalf of central and local Government organisations.
What you’ll need to do the role:
As a Customer Service Advisor you’ll be the first point of contact for one (or a number of) public services. Involving both inbound and outbound calls, the people you speak to will have a range of questions or concerns – and using a calm and considered approach you’ll provide important support and advice at a time of need, recording this in the relevant systems as you go.
You won’t be doing this alone though. Everyone who joins us receives all the training and shadowing they need before they start fielding active calls. You’ll also receive support from your friendly team members and your manager.
And you’ll go home at the end of the day with the satisfaction of knowing that you’ve made a difference to someone.
Why Serco
Great people - You only have to spend a few moments in our centres to realise that we have a special people-driven culture. Our diverse and caring workforce supports the public and each other.
A world of opportunities - With over 1,000 people across various sites, Serco is one of the leading public sector providers of customer services. Many of our temp workers take up permanent positions and go onwards and upwards within our business – whilst many others are happy with a temp role that fits around your lifestyle.
Meaningful and vital work - The nature of our business means you will do interesting work that matters, and as one of the first ports of call for people looking to access public services, you’ll be a true front line worker.
What we offer
- Weekly pay
- Ongoing career opportunities
- Required to work from the office
Required to work 37.5 hours a week, 7.5hrs (5 days out of 7). Flexible to work from Monday-Sundays between 8am-8pm)
Essential Requirements:
- Full Valid Passport
- Two Proof of addresses
- Lived in the UK for the last 3 years
- Proof of national insurance (P45/P60 or Payslip)
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: HR Consulting
Based on transatlantic hiring benchmarks for Customer Service Advisor roles across Serco Workforce Solutions's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to HR Consulting.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £10 - £10 bracket, including retirement vesting and health parity.
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