Customer Operations Executive

About Service Supply Network

We are a nationwide team that provides construction solutions ranging from residential to large-scale commercial works, offering services ranging from product supply to waste management and beyond!

It is our aim to deliver the best service and become the UK’s largest network of independent service suppliers, combining exceptional service with market-leading supplier access. We are customer obsessed and have a vision to make all of our customers ordering easy, quick, and reliable.

Since the creation of our company in 2017, we have serviced over 100,000 customers each year and introduced 2000 partners in our network, all with the intention of delivering exceptional customer service, every single time.

Your Responsibilities

As a Supply Chain Coordinator, you will be responsible for monitoring and coordinating customer bookings with our established network of partners, supporting both in benefitting from Service Supply Network.

• Managing and Coordinating customer orders with the closest and most relevant network partner.
• Contacting our network partners to confirm pricing and availability for unplaced orders.
• Liaising with customers to offer alternatives if requested products are not available.
• Support the business in supplying to the customer from the very first interaction.
• Providing excellent customer service at every point.
• Performing other duties as assigned.

Your Experience

• Eager to be customer and resolution focussed in an environment where the customer and partners come first.
• Organised, self-motivated and target driven with the ability to be accountable for your own performance.
• Positive to change and understanding that businesses adapt to continuously improve.
• Strong attention to detail, with excellent written and verbal communication skills.
• Positive and professional, a team player and fit into our high energy environment.
• Adaptable to IT systems, reporting and processes.

The Benefits

We’re a rapidly expanding unit of dedicated people, aiming to make Service Supply Network the go-to supplier for all construction needs around the country.

We offer uncapped bonus schemes on top of your base line salary, additional department incentives, a generous holiday policy and plan regular social events with the team, with the aim to finalise hybrid and flexible working in the near future.

Your salary could be up to £25,000 based on experience, and our working hours are Monday – Friday between 08:00 - 17:00.

Job Types: Full-time, Permanent

Salary: Up to £25,000.00 per year

Benefits:

• Casual dress
• Childcare
• Company pension
• Employee discount
• On-site parking

Schedule:

• Monday to Friday
• No weekends

Supplemental pay types:

• Bonus scheme
• Performance bonus

Experience:

• customer service: 2 years (preferred)

Work Location: In person

Reference ID: 17897