IT Support Technician

Love IT but don't want to sit at a desk all day? Then this position could be for you!

We are currently looking for an IT Support Technician to join our existing team predominently based from our customer’s Head office in Central London (South Kensington). You will also need to travel to their other locations in the Greater London area which will include London Heathrow Airport, London Gatwick Airport and London Stansted Airport.

In this role you will be providing 1st line IT support of mission critical Windows desktop IT passenger processing and our customer’s office systems.

Responsibilities:

• 1st line desktop support.
• Face to face and remote user support.
• Printer & peripheral support & preventative maintenance.
• Desktop / laptop builds and installations.

Essential technical skills:

• Microsoft Windows 7 & 10 operating system support.
• Microsoft Office 2010 / 2013 / 2016 support.
• An understanding of networking fundamentals including TCP/IP, DNS, DHCP.
• Troubleshooting TCP/IP problems in Windows using PING and TRACERT.
• Microsoft MCP qualifications are desirable but not essential.

Requirements:

• Flexibility to regularly commute and work at other customer’s locations in the Greater London area, to include London Heathrow, Gatwick and Stansted Airports (public transport costs are paid for).
• Minimum of 2 years Windows desktop support experience.
• Ability to work effectively and efficiently as a member of the team and also using your own initiative.
• Ability to remain calm under pressure.
• Ability to ensure customer service targets and performance objectives are met.
• Excellent customer service skills with the ability to communicate and interact effectively with all levels within a multiple customer organisation.
• Full UK manual driving licence or currently actively having driving lessons.
• Ability to obtain an airside badge which involves DBS clearance and suitable references for the previous 5 years with no gaps longer than 28 days.

Benefits:

• Competitive salary dependent on experience & qualifications.
• 4 x basic salary life assurance.
• Overtime.
• 21 days holiday, plus 8 Bank/Public Holidays, which will increase with length of service.
• Company Pension.
• Employee assistance programme.

Working Hours:

• This position is Monday to Friday, 09:00hrs to 17:30 hrs.
• There will be the opportunity for overtime from time to time.

About us:

ServiceTec offer world class support for IT systems at airports. Established in 1989 and now with multiple bases throughout North America and Europe, ServiceTec has an unsurpassed reputation for the maintenance and support of business critical systems across the entire airport infrastructure. We are the world’s leading independent provider of managed IT services specifically for airports and airlines.