Transitions Administrator

About The Role Purpose:

• Provide administrative support to the Transitions team, to ensure timely transition of client assets in to 7IM. Responsibility for processing new transfer instructions and chasing cases with counterparties to ensure transfers complete in a timely manner. Work with the Transitions team to track and report on assets in transfer and ensure adherence to Service Level agreements, liaising with colleagues and third parties to follow up and update on progress.
  

Responsibilities:

• Check and process transfer requests received from 7IM relationship management teams, liaising with third parties regarding settlement and inputting instructions into Pershing NEXUS system
• Communicate with counterparties, fund managers and custodians to manage the smooth and timely transition of client assets to and from 7IM
• Efficient tracking and reporting of assets in transfer using the Asset Tracker system, providing clear and relevant updates to enable the client (internal and external) to monitor progress of the transfer
• Management of Transitions mailbox, post and telephone queries
• Process transfers through our electronic reregistration system – Altus
• Monitor reports and systems to check for receipt of funds and assets, process cheques for the custodian to apply to the accounts
• Receiving transfer cheques in to 7IM, cross checking information, updating the system and passing to cash management team for processing
• Process payments to clients and third parties in relation to transfers out of 7IM
• Ensure adherence to internal and client operational procedures and controls
• Management of Transitions mailbox, post and telephone queries
• Maintain relationships with third party administrators, Fund Managers and custodian
• Attend and represent 7IM and industry forums
• Treat clients (internal and external) and colleagues fairly and adhere to the 7IM mission and tenets
• Maintain relationships with other 7IM departments
  

About You

Skills:

• Accuracy, thoroughness and attention to detail
• Organisation and prioritisation skills to manage own workload to meet deadlines
• Good communication skills (oral and written) in order to deal with queries received via telephone, email and face to face, and to ensure responses and updates are both clear and relevant
• Ownership and initiative
• Understanding the importance of treating customers fairly to deal with any issues that occur promptly and efficiently

Knowledge:

• Knowledge of tax wrapper structures including ISA, SIPP, Offshore Bond
• Knowledge of Pershing NEXUS system is an advantage
• Strong knowledge of asset transfer process including unit trust, CREST, foreign, certificated and cash movements
• Knowledge of Electronic reregistration and Altus is an advantage

Qualifications:

• Ideally studying towards the IOC certificate or already qualified

Other relevant information:

• Reports to the Transitions Team Leader
• Subscribe to 7IM’s Mission and Tenets and Treating Customers Fairly initiatives
• This role works closely with others within the team sharing the workload and responsibility so a ‘team’ attitude is needed – helping others when required.
• Flexible attitude to duties as the role requirements may evolve to meet changing demands within the team. The successful candidate may undertake training to provide holiday cover to other areas within Operations.
  

About Us The ‘7’ in 7IM refers to the seven original founders of the business. Back in 2002, they couldn’t find a firm they trusted to manage their families’ money properly – big banks seemed impersonal and greedy, while most boutiques lacked the necessary investment process and structure. They started the kind of organisation they’d like to invest with themselves.

Their aim was to deliver steady returns over the long term, while keeping an eye on risk, using the best technology. They wanted everyone to have access to the kind of service and expertise that institutional investors would expect.

We’ve evolved since then. In 2015 Caledonia Investments joined us as a major shareholder. In 2018 we acquired Tcam Asset Management, a firm we felt closely aligned with our investment philosophies and multi-asset approach. In 2020 we continued our long-term growth strategy and acquired the award winning London based financial planning firm Partners Wealth Management (PWM). PWM will continue to operate as an independent company, retaining its brand, identity and leadership.

Our team, our clients and our funds under management have grown steadily over the years. From our offices in London, Edinburgh and Jersey, more than 400 talented people manage over £19 billion for a range of clients, including individuals and families, financial advisers, corporates, charities and trustees.

We still follow our founders’ plan and aim to get the simple things right all wrapped up with real, honest, human service – that’s what sets us apart from everyone else.