Operations & Development Manager- Housing Void Team

Operations & Development Manager- Housing Voids

• Do you want to be part of a new team managing Sheffield City Council’s empty (void) properties?

• Do you have drive and determination to help Sheffield City Council Housing Voids team to develop into a best performing organisation?

We require an ambitious and motivated Operations & Development Manager to support the Service Manager to establish a new Housing voids team. You will be responsible for driving continuous improvement and will ensure the team work at pace to deliver our goals and targets. Every day, you will inspire your team to always put our customers at the heart of our service and will continuously look for innovative ways to improve our performance.

This is a permanent post and is full-time (37 hours/week).

Location: The role is based between Solpro (Attercliffe) & Manor Lane although working in different locations across Sheffield may be required at times.

• The post offers the successful applicant, the opportunity to take an important role in this newly established team. Under the guidance of the Service Manager, you will manage the operational delivery of the Housing Voids Team, as well as driving the strategic vision for the service.

• You will have proven achievements as a manager in a related field, as well as having experience of managing and leading teams that consistently deliver exceptional standards of customer service and successful outcomes.

• You will lead, organise, motivate and technically support the team to ensure they achieve the best possible outcomes, and lead on the development of a new Quality Assurance Framework.

• You will identify areas for development and improvement, proactively seeking information from a variety of sources to inform service development and strategy.

• You will be a good communicator, self-motivated, and able to manage your own workload whilst managing teams and staff. You will have experience in developing and improving services and building partnerships with stakeholders to support customers and improve performance.

If you want to work in a large and vibrant team, manage and develop people, drive continuous improvements, and make a real difference to our customers, then this is the role for you.

We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.

It is a great time to join us and we welcome your application.

Under the Disability Confident Scheme, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.

Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities, which benefit you and the Council.