Customer Service/ Finance Assistant (4 posts)
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Position Overview & Specifications
The University's Finance Directorate is responsible for the delivery of professional financial and accounting advice and decision support services, both to University staff and external stakeholders. It also ensures compliance with statutory and regulatory financial requirements.
The Sales Ledger Team currently has 21 members and is a proactive and friendly team. We are now seeking 4 more individuals to join us.
If you have excellent communication and interpersonal skills, always provide a high standard of customer service, have a keen eye for detail and have a proactive approach to problem solving, are capable of managing your own workload and enjoy working with systems and figures then this could be the job for you.
Our team is made up of the Invoicing and Recovery Team and the vacancies sit within our Invoicing Team. That team is responsible for raising invoices for services provided by the University, dealing with associated queries via email and phone and providing specialist support to students and staff across the University to ensure funds are received in a timely manner.
Please see the job description and person specification for the specific requirements of this role.
Please ensure you complete and upload the attached Supporting Statement when applying for the job.
We offer a diverse range of benefits and opportunities to pursue a rewarding and fulfilling career in a supportive environment.
As well as 25 days annual leave and the eight standard UK bank holidays, you also get up to six extra days each year for extended University closure around some UK public/holidays.
For this job, we particularly welcome applications from minority ethnic applicants who are underrepresented in this area/ this type of job at Sheffield Hallam.
The University is unable to sponsor the employment of international applicants in this role.
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Colleges & Universities
Based on transatlantic hiring benchmarks for Customer Service/ Finance Assistant (4 posts) roles across Sheffield Hallam University's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Colleges & Universities.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £22,197 - £24,715 bracket, including retirement vesting and health parity.
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