Customer Service Assistant
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
Shell are opening a new forecourt and Shell Select shop in Cornish Gateway on the site of the current Esso Petrol Station on Services, Victoria Road, Saint Austell, Cornwall. PL26 8UF. We require additional Customer Service Assistants to join our new team at this exciting new Shell Forecourt. Full time, part time, day shifts and night shifts are available.
You will become part of a friendly and well motivated team. You will need to provide a high level of customer service whilst dealing with a variety of tasks including:
- Welcoming customers by greeting them and offering assistance.
- Advising customers with information on the range of products we sell.
- Helping customers make selections by building customer confidence and offering suggestions and opinions.
- Process payments ensuring customers are charged for the correct fuel purchases, processing cash, vouchers and credit card payments.
- Keep customers informed of current in-store promotions.
- Stock merchandising and rotation completed to a high standard reflecting our premium brands.
- Food preparation and sale.
- Housekeeping and cleaning, both internal and external.
- Contribute towards our team effort by accomplishing results and targets.
Full training will be given to the successful candidate for this permanent work. There are plenty of opportunities for the right person to progress within our organisation.
Please contact 01752 343794 for further details. We look forward to speaking with you.
Job Types: Full-time, Part-time
Part-time hours: 16-40 per week
Salary: £9.50-£9.80 per hour
Schedule:
- Day shift
- Night shift
Work Location: One location
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Customer Service Assistant roles across Shell Forecourts's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £10 - £10 bracket, including retirement vesting and health parity.
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