Retail Customer Service Assistant
Career Integrity & Compliance Audit Report
This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
We are looking for a Customer Service Assistant to join our team at Shell Harrogate located near Jennyfield.
24 hours 3 shifts with the option for extra hours to cover holiday and sickness the time of the shifts required is 07.00-15.00 with weekend availability
Must be 18 or over.
Candidates need to be highly flexible with work hours and be able to cover shifts that may be at short notice due to the nature of the business.
Candidates who prove to be reliable and flexible will be have the opportunity to gain additional hours in the future, should they become available.
Our Customer Service Champions make sure that our service station is always a welcoming place for customers. They keep it clean and safe, with everything working well. Above everything, they enjoy helping customers to have a great day. The job is hard work but very rewarding.
Responsibilities include:
Welcoming and greeting customers.
Providing great customer satisfaction through excellent service.
Keeping the station looking great at all times.
Maintaining a fully stocked shop.
Understanding customers’ needs and wants.
Managing point-of-sale processes.
Receiving in new stock.
Knowing about our products and sharing that knowledge with customers.
We are looking for people who will always be friendly and welcoming to customers, giving them full attention and treating them as guests. Other responsibilities are:
Working well under pressure and without constant supervision.
Knowing all about the products we sell and being ready to explain them to customers.
Being a great communicator – talking with customers and taking time to understand what they need. Bring your personality to work.
Being sincere and positive at all times.
If you are a hard working, honest, reliable person with a flair for customer service, then this is the job for you.
Combine our creative, collaborative work environment with an impressive range of benefits and joining Shell becomes an inspired choice.
Job Types: Full-time, Part-time, Permanent
Part-time hours: 24 per week
Salary: £9.50 per hour
Ability to commute/relocate:
- Harrogate HG1 2BS: reliably commute or plan to relocate before starting work (required)
Work Location: One location
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Retail Customer Service Assistant roles across Shell Harrogate's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £10 - £10 bracket, including retirement vesting and health parity.
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