Commercial Operations Executive

The Company

Shield Safety is the UK’s leading provider of Food Safety, Fire Safety and Health & Safety software and services. Trading since 2003, the company was founded by Food Safety and Health & Safety Practitioner Mark Flanagan, who believes in making safety simple for every business in the UK.

For the past 20 years, Shield Safety have been working with some of the largest and most respected brands in the UK Hospitality and Retail sectors, including Tesco, Revolution Bars, Interstate Hotel Group, Malmaison and Wilko Retail Ltd, and we have an impressive 95% customer retention rate. Through service-delivery and our flagship cloud-based software and companion app, RiskProof, we are helping businesses revolutionise their safety processes.

Job Purpose

The Commercial Operations Executive is responsible for supporting the Commercial function, ensuring there is alignment across operations, systems and processes in order to protect and grow revenue.

This role is part of the Client Development function reporting into Client Development Manager.

Key Responsibilities

You are responsible for the following:

• Working with the Operations Team to schedule post audit meetings between the client, Safety Consultant and Account Manager
• Supporting the Marketing function with campaign leads, follow-ups from webinars, campaigns, forums, events, etc.
• Manage customer satisfaction (CSAT) and Net Promoter Score (NPS) surveys and resulting actions
• Working with Finance to track and manage invoicing issues and debt
• Responsible for mitigating churn and managing the retention process in conjunction with the Account Managers
• Responsible for maintaining and building Hubspot processes and reports to support the commercial function
• Responsible for tracking, closing and processing commercial agreements

What We Offer

Continued training and development is key for all members of our team. A tailored training and induction plan is developed for each new starter to help them get up to speed on everything they need to know. For those who like variety, there will be many opportunities to get involved in various projects across departments, and we fully support regular CPD in order to help everyone reach their full potential.

At Shield Safety, we have worked closely as a team to develop an enhanced benefits package that benefits everyone. All of our colleagues benefit from flexible working hours, birthdays off, remote working options for those who are office-based and we also offer a generous holiday allowance so you can make the most out of your time off. As well as all this, we also provide an enhanced pension scheme, enhanced maternity & paternity leave, health cash plan, financial support and much more to support the health and overall wellbeing of our colleagues.

We are a social bunch and our Social Committee organise regular events and get-togethers to encourage friendships, meet new people and have fun together (both in-person and remotely depending on each person’s circumstances).

Our offices are in the heart of Manchester’s Northern Quarter surrounded by bars, restaurants and music venues. Public transport of all kinds is just a short walk away and close-by there’s plenty of affordable parking. Our culture is passionate, collaborative and diverse and we enjoy working in a relaxed, dress-down environment where dogs are more than welcome.

Job Types: Full-time, Permanent

Salary: £24,000.00-£28,000.00 per year

Benefits:

• Additional leave
• Company events
• Company pension
• Cycle to work scheme
• Discounted or free food
• Enhanced maternity leave
• Enhanced paternity leave
• Flexitime
• Sick pay
• Work from home

Schedule:

• Flexitime
• Monday to Friday
• No weekends

Ability to commute/relocate:

• Manchester: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Manchester