Creative Customer Success Manager (Austin, Remote)

Shuttlerock is a rapidly growing organization that works with some of the world's top advertisers. As part of the team, you will have the opportunity to work in a dynamic environment and be responsible for delivering best-in-class service to our client partners through account management, project management, and creative expertise. We are seeking an over-achieving individual who thrives in a fast-paced, constantly evolving environment and needs limited oversight. The ideal candidate should have experience and quantifiable success in advertising, customer success, and the marketing space.
Responsibilities:

• Manage client accounts, project timelines, and creative projects while delivering on committed timeframes.
• Work directly with channel partners such as Meta and Google, advertisers, and their agencies.
• Onboard new partners onto the Shuttlerock platform and drive repeat orders post-initial project.
• Strategically drive product adoption and create Shuttlerock product champions.
• Build strong client relationships within our brands and across our main channel partners such as Facebook and Google.
• Negotiate and secure contractual renewals.
• Educate clients on industry creative trends, new service offerings, and best practices.
• Run quarterly business review calls and deliver client project reporting.
• Partner with central teams to deliver relevant feedback and ideas that enhance our content and product roadmap.
• Drive commercial opportunities through upselling.
• Provide strategic creative direction to clients.
• Project manage projects to ensure they run on time while managing different internal/external stakeholders to ensure project efficiency.

Ideal capabilities and experience:

• University degree, preferably in Advertising or Marketing Communication.
• 3-5 years of experience and experience working with cross-functional teams.
• Must be well-organized, detail-oriented, and have the ability to multitask and work in a fast-paced, highly visible environment.
• Ability to translate client/agency briefings into internal production briefings for our designers.
• Comfortable leading calls and meetings with clients, partners, and key stakeholders.
• Possess a solid understanding of client objectives/goals and can translate their vision into tangible proposals that add value and meet their requirements.
• Ability to communicate and influence key stakeholders within our channel partners and direct customers and agencies at all levels.
• Ability to understand the main drivers of creative performance and clearly explain recommendations and historical results.
• Ability to see and understand opportunities for upsell and spot additional brand creative opportunities.
• Excellent communicator.
• Self-starter used to dealing with ambiguity and ideally having worked previously in a fast-paced start-up.
• Great experience in account growth and expansion
• Advertising platform certifications, such as Meta Blueprint, are a big plus.

In summary, we are seeking an enthusiastic and detail-oriented Creative Customer Success Manager with excellent communication skills and a passion for providing excellent customer service. The ideal candidate will be a self-starter, able to work in a fast-paced, ever-changing environment, and possess a strong desire to learn and grow with the company.