Customer Service Representative

Job Title Customer Service Representative Job Description We’re looking for a Customer Service Representative to join our Signify Entertainment Team in the UK. This is a home-based position from the UK. Working for Signify means being creative and adaptive. Our culture of continuous learning and commitment to diversity and inclusion creates an environment that allows you to build your skills and career. Together, we’re transforming our industry. As the world leader in lighting, we’re constantly ahead of the curve. Through our leadership in connected lighting and the Internet of Things, we’re breaking new grounds in data analytics, AI, and smart homes, offices, cities and more! Signify is one of the few companies in the world to achieve carbon neutrality and our next sustainability goals are even bolder: doubling our positive impact on the environment and society by 2025. As a Customer Service Representative, you’ll be responsible for helping customers with complaints and questions, give customers information about products and services, take orders and process returns. You’ll be part of global customer service team with Signify Entertainment, interacting with both sales and supply chain functions. We’re on the lookout for forward-thinking innovators with a passion for sustainability. If you match this description, get in touch! What you’ll do

• Check availability of order and prepares delivery proposals.
• Accept and validate sales orders.
• Manage sales orders up to delivery.
• Respond to customer questions and complaints regarding products and services.
• Manage combined shipment, missing or dead on arrival products.
• Manage customer master data.

Your qualifications

• You hold a High School diploma and/or 0-3 years of working experience in a similar position.
• Experience and the ability to establish rapport with customers.
• You are passionate about providing excellent Customer Service.
• Excellent communication, listening and collaboration skills next to a problem-solving mindset.
• Strong commercial awareness.
• Good computer skills.

What you’ll get in return…

• We role model Inclusive behaviour & foster Diversity
• We drive a culture of continuous learning
• We build manager/leader capabilities
• We build culture of praise and recognition
• We involve employees in idea creation and decision making
• We actively endorse and support Corporate Social Responsibilities
• We drive sustainable change
• Competitive benefits including option buy/sell plus holidays, private medical insurance options
• We live and breathe our values – Customer First, Game Changer, Greater Together and Passion for Results
• We measure and implement actions to support employee engagement
• Competitive salary package including benefits such as holiday allowance, pension scheme, flexible working hours and family-friendly employment policies
• Extensive set of tools to drive your career, such as a personalized learning platform, free training and coaching
• Opportunity to buy Signify products with discount

We’re offering multiple opportunities for career development, like mentoring, coaching and stretch assignments, with strong international exposure for dynamic profiles. Learning is fundamental to our culture. Through continuous learning, we are transforming the industry. You have the chance to learn every day, acquire new skills and perspectives through customized online programs, and on-the-job experiences. See #SignifyLife through the eyes of our employees!