Senior Account Manager
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Position Overview & Specifications
We’re Silverbug, Part of the Air IT Group, an incredible MSP with the history and expertise to provide an amazing array of services and a bright future ahead of us.
Excited for our future, we’ve got a great mission and vision and a clearly defined strategy to empower our teams and make sure we can bring out the best in our people to provide unrivalled IT and Cyber Security support, solutions and services to local SMEs, nationwide. And this is where you come in.
We’re now looking for an Account Manager to join us to support our clients adding to our pool of knowledge and delivering great results for our clients.
The Role
As an Account Manager you will empower your clients to succeed through technology, by providing a consultative approach; gathering requirements, analysing and recommending innovative solutions.
You will manage your own portfolio of accounts, placing customer engagement and satisfaction at the heart of everything you do, recommending value-add actions to support retention, whilst identifying and converting opportunities to upsell.
About You
To be considered as a Regional Account Manager, you will need
- Experience of account management, ideally within a Managed Service Provider (MSP) or another Technology business
- Passion for building trust and communicating effectively with clients
- Sound product knowledge and commercial acumen to support B2B sales
- Evidence of achieving individual and team sales targets
- Consistent track record of providing excellent customer service in a fast-paced, dynamic environment
- Ability to prioritise and multitask while maintaining diplomacy, tact and poise under pressure
- Competent in using CRM systems
The Benefits
- Attractive remuneration packages and commission
- Flexible, hybrid working
- 25 days annual leave + bank holidays with the option to buy and sell up to 5 days
- Private medical insurance or the option to buy into scheme
- Free flu jabs
- Tiered pension
- Perks including quarterly and annual staff awards, funded social events, referral bonuses
- Excellent learning and development opportunities
- Free fruit and snacks in the offices
- Barista style coffee machines
- Green travel scheme
- Technology vouchers
So, if you are THE go-to client contact, building trusted relationships AND have an impressive result-based sales resume, this is your chance to get on board with an ambitious and successful business as we push on making a big impact in our industry sector.
Other organisations may call this role Customer Account Manager, Client Account Manager, Customer Success Manager, Strategic Account Manager, Sales Consultant, or Sales Manager.
Job Types: Full-time, Permanent
Salary: £41,204.00-£44,835.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Free parking
- On-site parking
- Sick pay
- Wellness programme
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Commission pay
Ability to commute/relocate:
- Milton Keynes, MK14 6LS: reliably commute or plan to relocate before starting work (required)
Experience:
- Account management: 3 years (required)
- B2B sales: 3 years (required)
- MSP: 1 year (preferred)
Work Location: Hybrid remote in Milton Keynes, MK14 6LS
Application deadline: 31/03/2023
Reference ID: Account Manager
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Information Technology Support Services
Based on transatlantic hiring benchmarks for Senior Account Manager roles across Silverbug's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Information Technology Support Services.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £41,204 - £44,835 bracket, including retirement vesting and health parity.
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