Customer Service Advisor
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
Customer Service Advisor
No previous experience required – No cold calling.
Do you want to work for one of the largest Estate Planning Specialists in the U.K?
Due to the rapid growth of our company, Simpler Law Limited are looking for Full Time Customer Service Advisors to work from our Leicester Office.
With over 20 years working in the sector, At Simpler Law we pride ourselves on strong internal values and high standards of customer service.
Located near Leicester City Centre, boasting excellent transport links from the surrounding areas, we have some exciting opportunities available within our telephone-based team.
You will be responsible for initial client contact, acting from advertising and receiving incoming calls and referrals.
You will either have a track record in Customer Services or telephone sales or will be a confident communicator. No industry knowledge is required, as comprehensive and ongoing product training will be provided.
In return you can expect:
A basic salary of £22,000 - £24,000 plus commissions and bonuses, with OTE of £30-40k
28 days annual holiday (inc. Bank Holidays) increasing with length of service
Job Types: Full-time, Permanent
Salary: £30,000.00-£40,000.00 per year
Benefits:
- Company events
- Cycle to work scheme
- Employee discount
- Free parking
- Store discount
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Supplemental pay types:
- Commission pay
Work Location: One location
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Customer Service Advisor roles across Simpler Law Ltd's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £30,000 - £40,000 bracket, including retirement vesting and health parity.
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