Customer Advisor
Career Integrity & Compliance Audit Report
This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
About us
SJL Insurance Services is an innovative, forward-thinking insurance broker that provides a high-quality, professional service to a national and international portfolio of clients. We have clients that come to us directly, and we also have clients that come to us via an insurance broker – in fact, we are known throughout the industry as the ‘Brokers’ Broker’ for our excellent service for both business and personal insurance.
The role
In this role, you will provide support to our clients ensuring high levels of satisfaction and resolution. As a Customer Advisor some of your key duties will include:
- Taking responsibility for resolving queries either by phone or e-mail which may include: taking payments, password resets and assisting with downloading files
- Recording and maintaining accurate electronic records
- Reporting, logging and communicating faults
- Ownership of complaints and resolution
About you
You will demonstrate to us that you have:
- The ability to deliver first-class customer service to ensure successful resolution through problem solving
- Excellent telephone manner with excellent verbal and written communication skills
- Attention to detail and ability to maintain accurate records
- Good team player skills and are flexible and adaptable to change
Job Type: Part-time
Part-time hours: 6 per week
Salary: £195.00 per week
Benefits:
- Flexitime
- Work from home
Schedule:
- Flexitime
Work Location: Remote
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Customer Advisor roles across SJL Insurance Services's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £5 - £5 bracket, including retirement vesting and health parity.
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