Customer Service Adviser

Hours: 35 hours per week, shift patterns supporting department operating times. Occasional Saturday morning shifts on a rota basis.

Current Operating Hours: Monday – Thursday 8am-6pm, Friday 8am-5.30pm, Saturday 9am-12pm. Please note these are subject to change.

Flexible working arrangements can be considered including remote working with a minimum of two days per month to be worked from the Head Office after initial training period.

Start date: Monday 17th April, later dates are available Salary: £21,500 Per Annum Closing Date: Sat, 18 Mar 2023 Not just another building society. Not just another job. We're the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organisation. We don't have shareholders, we're owned by our members. Our colleague say Skipton's a great place to work and you could be one of them, bringing with you new ideas on how we can keep customers at the heart of what we do. Whatever your background, and whatever your goals, we'll help you take the next step towards a better future. Job Description: Are you looking to work in an award-winning contact centre that puts its people first working with them on their ongoing development and career progression? ……Then Skipton Direct is the place to be! We have been ranked as the 3rd best big company to work for! What We Can Offer You

• Annual discretionary bonus scheme: on average our advisors received a on target bonus of 8% dependent on personal and company performance. This means you could receive a possible £1,720 per annum
• 25 days standard annual leave + bank holidays + rising 1 day per year of service to a maximum of 30 days
• Holiday trading scheme allowing the ability to buy and sell additional annual leave days
• A social and vibrant working environment with department events including annual Summer Parties & Fizz Friday’s
• Generous employer pension contributions – up to 10% per annum dependent on employee selection
• Continuous training and development – some of our Senior Leaders started out as Customer Advisers just like you!

What You'll Be Doing As a Customer Service Adviser, you’ll be on the front line in a fast-paced environment having great conversations with our customers about their savings and mortgage accounts. Your conversations will be measured on service level agreements, customer experience, outcome and potential commercial opportunities, whilst delivering an excellent customer experience. Key role aspects:

• Having positive conversations with our customers about varying financial products
• Identifying additional products and services we may be able to offer, such as financial planning for the future, in order to best support our customers
• First point of contact complaints resolution
• Identify and support customers who may have vulnerabilities

What You'll Bring Our colleagues come from all walks of life and so do our customers. You’ll need to be adaptable and empathetic, be able to think on your feet and build great rapport. We’re looking for people who:

• Have a desire to deliver positive customer outcomes
• Have strong communication skills
• Are able to work as part of a positive and high energy team
• Enthusiasm to develop in role capabilities and new skills
• Have basic computer skills – MS office applications (outlook, word and excel)

In return we’ll provide you with expert training, development conversations and opportunities to grow and progress your career with us We care about our colleagues. So we treat each other like the complex and diverse individuals we are. Work here is never one-size-fits-all, it flexes around your strengths and needs, Everyone is held accountable for achieving our common purpose. The aim is for all of us to do better work, have a better life and enjoy a better balance between the two.