Internal Account Manager

POSITION DESCRIPTION

The role of Internal Sales Executive involves proactively managing, retaining and growing existing accounts, whilst maximizing sales profitability. Developing key relationships across accounts and actively seeking to understand their business requirements both short term and long term. Delivering excellent customer service through frequent contact with our clients and identifying new opportunities across SMI’s product portfolio with effective outbound calling.

AREAS RESPONSIBILITY

• Assist Key Account Manager's to manage a portfolio of accounts at both group and depot level over the telephone
• Arrange client meetings to review their account via video calls (Microsoft Teams)
• Confidently promote the company brand and products to clients
• Establish and maintain a good relationship with all clients
• Deliver a first class level of customer service to all clients
• To consistently achieve set weekly and monthly activity and revenue/profit targets
• Utilise Phocas to identify and log GAP opportunities against accounts to better understand client’s current and future needs
• Maintain accurate client records, all correspondence must be recorded in a timely manner in Pipedrive
• Maximise opportunities by keeping up to date with existing and potential clients
• Identify upselling opportunities
• Identify and resolve any client concerns
• Collaborate and communicate with other internal departments where appropriate, particularly Customer Service
• Ensure communication is maintained with key stakeholders including Procurement, Health & Safety and Operational representatives within your clients
• Continue to improve your knowledge of SMI’s products range including new product arrivals

DESIRED KNOWLEDGE, SKILLS & ABILITIES

• General knowledge of MS Office, particularly Excel, Outlook and Word
• Ability to learn new processes and systems
• Strong verbal and written communication and interpersonal skills
• Effective listening skills
• Ability to prioritise and work on multiple tasks
• Confident when dealing with difficult situations and decisions
• Organised and self motivated
• Ability to work in a team
• Flexible with a ‘can do’ attitude

EDUCATION & EXPERIENCE

• At least 1 years of experience in a B2B Telephone Account Management or Telesales focused role
• Ability to engage with clients on the telephone in a confident and professional telephone manner
• Experience in working towards targets
• Full UK driving license

WHAT CAN WE OFFER YOU?

• 33 days annual leave including bank holidays, increasing up to 37 based on length of service
• Competitive commission scheme - 10% of salary
• EAP Scheme as well as regular wellbeing events, including monthly YOGA sessions

SMI are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Types: Full-time, Permanent

Salary: £30,000.00-£35,000.00 per year

Benefits:

• Additional leave
• Company events
• Company pension
• Flexitime
• Free parking
• On-site parking
• Sick pay
• Wellness programme
• Work from home

Schedule:

• Flexitime
• Monday to Friday

Supplemental pay types:

• Bonus scheme
• Commission pay

Work Location: Hybrid remote in Petersfield