Customer Services Assistant
Career Integrity & Compliance Audit Report
This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
Sodexo serve a prestigeous multi-national pharmaceutical company with their head offices in Cambridge. This role is an integral part of the front line service team to the customer across all sites ensuring that our corporate customer's needs are fully met allowing them to focus on their work tasks.
The successful applicant will have a strong understanding and passion for excellent customer care and a comprehensive awareness and pro-active attitude to service delivery. They will be open to and understanding of Sodexo's core values of service spirit, team spirit and spirit of progress.
Job Types: Full-time, Permanent
Salary: £12.25-£12.95 per hour
Benefits:
- Canteen
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee mentoring programme
- On-site gym
- Shuttle service provided
- Sick pay
- Transport links
- Wellness programme
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
- Overtime
Ability to commute/relocate:
- Cambridge: reliably commute or plan to relocate before starting work (required)
Education:
- A-Level or equivalent (required)
Experience:
- customer service: 2 years (required)
Work Location: One location
Application deadline: 07/04/2023
Expected start date: 01/04/2023
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Catering & Food Service Contractors
Based on transatlantic hiring benchmarks for Customer Services Assistant roles across Sodexo's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Catering & Food Service Contractors.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £12 - £13 bracket, including retirement vesting and health parity.
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