Reception Office Manager

We have an exciting opportunity for an experienced Reception Office Manager to join our talented staff community working from our client’s high end office building in central London.

As a key member of our team, you'll be responsible for providing high-quality customer service to support the day to day needs of our clients, ensuring the delivery of the Sodexo brand values and standard of excellence . You will be responsible for the delivery of an incomparable service to clients who expect only the best!

If you're a teamwork-oriented and solution-driven individual who thrives in a fast-paced environment, join our team and be a key part of our mission to deliver exceptional service.

• To ensure that Company, Client and Statutory regulations regarding Hygiene, Safety, Fire and Security are complied with at all times
• Review the completion of the monthly rota, ensuring adequate cover of all areas, taking into account holidays, sickness and trainings
• Provide day to day direction to the team – Sodexo 3 Steps for Safety and Safety moments are recorded on Salus weekly.
• Take appropriate action to address service issues to the satisfaction of the Client and company in order to maintain client loyalty
• To manage the collating of data for reports and ad-hoc documentation to ensure that the client/facilities management team receive appropriate information in a timely manner
• Master all aspects of the FOH Team duties, to ensure everyone in the department perform to the highest standards (Reception, Future Room Bookings, Switchboard, Helpdesk and Floor Captains)
• Ensure any technical faults for meeting room booking systems, equipment or other software are reported to the IT Helpdesk, keeping your line Manager informed
• Build and develop the various systems to optimise the usage and data – Global Maximo / SAFE / booking systems / Helpdesk etc.
• Compile the Monthly report in line with the contractual requests to include data across the department.

You will have previous experience in a similar position in a corporate service environment. You will have excellent communication skills and be able to deal with occupational challenges in a professional and positive way.

You will also have:

• Excellent Microsoft IT skills- Excel, work and PowerPoint
• A keen eye for detail
• A positive approach to learning in role and identifying own training needs as appropriate
• Exceptional organisational skills and be able to work flexibly in accordance with business needs
• A commitment to ‘getting’ the job done without compromising service levels and professionalism
• Team player with a ‘hands on’ approach for obtaining excellence in service delivery

In the UK and Ireland, Sodexo employs around 30,000 people, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.

Sodexo’s connected; people-centric approach brings together a diverse range of expertise. The breadth of services it offers ranges from food and hospitality; cleaning; reception; concierge (Circles); security; property management and technical services through to data driven workplace strategy and design (Wx); employee engagement and recognition services (Sodexo Engage) and personal home services through Prestige Nursing + Care and the Good Care Group.

Vital Spaces is Sodexo’s value proposition that puts people at the heart of everything we do, bringing together services and solutions and focusing on the productivity and wellbeing of people wherever they are.

Sodexo is committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process

You will receive a salary between £35,000 to £38,000 and have access to a suite of excellent benefits