Head of Logistics

Who We Are…

We are a collection of members' clubs, restaurants, hotels and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally. Soho House is a space for its diverse membership and teams to connect, grow, have fun and make an impact.

The Role…

We are looking for a Head of Logistics for Soho House Retail. Reporting to the Logistics Director, you'll be responsible for global warehousing, inbound freight & global distribution & export processes managing a team of 5. This role works across our three brands: Cowshed, Soho Skin and Soho Home. This is a fast-paced, dynamic, high-growth culture so you'll be organised, solutions-focused, with the ability to deliver results under pressure. You love a challenge, thrive on delivering, & are a clear communicator with stakeholders at every level. This role is varied; partnering with trading channels (eCommerce, Internal Supply, External Wholesale, Interior Design & Retail Studios) and working closely with trusted 3PLs and freight partners. This role will suit someone who's confident managing & delivering projects, working with partners, and defining processes and solutions.

Main Duties…

• Owning relationships with our 3PLs and Freight Partners globally ensuring KPIs & SLAs are achieved
• Warehouse capacity planning working closely with Merchandising & Trading channels
• Defining & delivering the logistics project roadmap of projects, process & system enhancements
• Leading & developing the logistics team, serving as escalation & support where required
• Developing business reporting and stakeholder management (internal & external)
• Managing operational and freight budgets ensuring cost efficiencies are achieved (including tenders)
• Ensuring our warehouse practices are audit (SOx) compliant across our operations
• Lead all stock management practices inc cycle counting, reporting, and annual stock takes working with our 3PLs and Finance team
• Identifying & implementing the best delivery experience for our customers globally
• Own the IT integrations with our warehouses working with development agencies as required

Requirements / Qualifications...

• Demonstrable Logistics experience (7 yrs. minimum) within Retail
• Experience leading multi-channel DC operations globally
• Experience of partnering with 3PLs & Delivery partners to offer best in class customer experience
• Proven track record of delivering projects & business change

Benefits…

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career.

• Discounts at Soho House globally, as well as Soho Home and Cowshed
• Every House Membership
• Enhanced Pension Scheme
• Private Health and Dental Care
• Cycle to Work Scheme/Season Ticket Loan
• In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
• Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.

Opportunities for all…

Soho House was created to bring diverse communities of people together, and we take the same approach when building our teams. We thrive on differences and believe it is critical to our success as a global company. Soho House is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.