Information Systems Support Desk Officer
Career Integrity & Compliance Audit Report
This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
We are seeking an Information Systems Support Desk Officer to join our busy Information Systems Support Desk Team. We provide Clinical Applications support to all Solent staff in Southampton and Portsmouth.
The successful applicant will provide support to the Manager and a team of Support Desk Analysts in managing Smart Cards, Clinical Applications, primarily SystmOne, but also the Inform system, NHS eReferrals, and other Portsmouth Hospitals Trust and University Hospitals Southampton clinical applications. You should be a quick learner, organized, and an excellent communicator. You will need to have a flexible, friendly and approachable attitude and be an enthusiastic team player who has an eye for detail.
You should have a positive approach to customer care, be able to prioritise your workload and manage your time efficiently.
Training and support will be given to the right candidate although experience of Clinical applications, mainly SystmOne, is desirable. Community and Mental Health service experience is beneficial, but not essential.
Applicants must have excellent IT skills and be prepared to work in other bases when necessary.
Due to the nature of the post it is expected that you will have access to a car, a full driving license and insurance for business use.
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Healthcare Services & Hospitals
Based on transatlantic hiring benchmarks for Information Systems Support Desk Officer roles across Solent NHS Trust's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Healthcare Services & Hospitals.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £23,949 - £26,282 bracket, including retirement vesting and health parity.
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