B2B Customer Service Administrator

We are excited to offer an opportunity for a B2B Customer Service Administrator. If you are proactive with a mindset for professional growth, excited to face and overcome new challenges, willing to adapt and improve your current skills and learn new ones, we would be happy to take your application and contact you as soon as possible to have a more detailed conversation.

You will be required to communicate with business energy customers via phone and email providing customer service and investigating potential fraud.

Requirements:

Work from home

Use your personal Windows 10 PC no more than 2 years old

Have a wired broadband connection with a minimum download speed of 10mb/s (Cannot be mobile 4g/5g broadband)

Excellent interpersonal and communication skills

Have at least 2 years’ experience working in Customer Service and administration

This role will require you to contact business customers mainly via email and by phone. You must have strong written communication skills as well as telephone skills.

Work hours are Monday-Friday 9am - 5.30pm

Salary £21,100/yr with attendance bonus increasing this to £23,000/yr

Job Type: Full-time

Salary: £21,100.00-£23,000.00 per year

Benefits:

• Work from home

Schedule:

• Monday to Friday

Application question(s):

• Do you have your own wired broadband connection with a minimum download speed of 10mb/s (mobile internet will not work on our system)?
• This role requires you to use your own computer. Please only answer yes if it meets the minimum specifications below:

Windows 10
Intel i5 or AMD Ryzen 5 Processor
8gb RAM
256 SSD (NOT HDD)
A USB Headset
A Webcam

Education:

• GCSE or equivalent (required)

Experience:

• Computer skills: 2 years (required)
• Customer service: 2 years (required)
• Administrative: 2 years (required)
• CRM software: 2 years (required)

Language:

• English (required)

Work authorisation:

• United Kingdom (required)

Work Location: Remote

Expected start date: 03/07/2023