SOS!SEN Administration Officer

SOS! Special Educational Needs (SOS!SEN)

Job Title: Administration Officer

Reporting to: SOS!SEN’s Chief Executive

Salary: £27,000 to £30,000 per annum, depending on experience

Hours: 5 days (35 hours) a week

Location: SOS!SEN’s office in Worcester Park although occasional working from home could be an option

Start date: Immediate, subject to satisfactory interview and references

Purpose of the position

SOS! Special Educational Needs (SOS!SEN) is looking to fill its vacant Administration Officer position. This is a pivotal role and we are seeking a creative person who is able to use their own initiative in carrying out a wide variety of tasks.

Key responsibilities and duties

1. Management of the communication services SOS!SEN provides

2. Deal with the enquiries from the public

3. Streamlining of requests for services

4. Control the stock of marketing and information material

5. Overseeing the Telephone Helpline and the SOS!SEN Advice Centres to ensure full cover is available

6. Processing of post Telephone Helpline and Advice Centre reporting

7. Maintaining records of

a. Staff and volunteer register

b. Staff holidays and sickness

c. List of professionals

d. Consultation with parents

8. Arranging DBS checks for staff and volunteers

9. Overall responsibility for office equipment

10. Monitoring payments received

11. Management of the SOS!SEN customer database

12. Management of the SOS!SEN website

13. Establishing and maintaining email accounts for SOS!SEN staff and volunteers

14. Networking using social media, including Facebook, Twitter and Instagram

Work experience and skills

The post would suit applicants who may have

· an understanding of SEN (whilst not essential, would be a distinct advantage)

· worked with volunteers

· experience of an administration environment

· extensive IT skills and database management experience

· good organisational capabilities

Person Specification

SOS!SEN is seeking a candidate who will be responsible for the administration of the charity. This involves, but is not limited to,

· Dealing with enquiries from parents

· Management of all the services that SOS!SEN provides

· Overseeing the cover of the SOS!SEN Telephone Helpline and Advice Centres

· Maintaining records of staff and volunteers, including contracts and holidays and carrying out DBS checks

· Maintenance of the charity’s website, customer database and other IT related tasks such as email accounts

· Networking and using social media for communicating with parents, staff and volunteers.

We encourage applications from those who feel they can embrace the role and who have most or all of the following qualities:

· self-motivated and able to work under their own initiative

· IT literate and proficient in the use of Excel, Word and Office 365 as well as databases, online booking systems and a website

· excellent communication and interpersonal skills.

The post would suit applicants who may have

· worked in an administrative environment

· worked with volunteers

· an understanding of SEN (not essential but advantageous)

· been part of a charity that is concerned with social issues such as housing, education or care.

This is a pivotal role and an exciting opportunity for someone who is passionate about what they do and who is dedicated to the established aims of SOS!SEN.

Job Type: Full-time

Salary: £27,000.00-£30,000.00 per year

Schedule:

• Monday to Friday

Work Location: Hybrid remote in Worcester Park

Application deadline: 16/03/2023