Customer Services Executive
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
Community Associate
Introduction
IWG is the world’s market leader in hybrid working. We offer an unparalleled platform that supports many thousands of businesses and over 8 million customers in more than 120 countries. With an emphasis on technology and product innovation, IWG offers flexible and sustainable work solutions to professionals of all kinds whether working from home, on the road, in hubs, in regional / local offices or at collaborative headquarters. With a growth rate of 30% year on year, we will expand our network to over 30,000 locations in the next decade.
IWG customers include 80% of the Fortune 500 with household names including Google, Amazon, HSBC and BMW plus thousands of high-growth scale-up’s and start-ups. They are all increasingly searching for the flexibility and choice that we can deliver through our extensive portfolio of brands, including Regus, Spaces, HQ, Signature and The Wing. We have brands and operations in 42 languages over six continents and every time zone.
In a world where businesses are quickly shifting to hybrid work, IWG are pioneering the workspaces of tomorrow.
Community Associate - What will you be doing?
Our workspace offers busy professionals the perfect place in which to work, engage and be productive. Equipped to cater for their every need, they are built creatively, with the latest technology to support even the most hectic of working demands. You will be critical to making our centers run like clockwork. Our buildings may be beautiful, and the tech top-notch, but it is people like you who really complete the experience from meeting & greeting customers to problem solving and helping our customers run their business.
What you’ll need…
Passion: customer service is at the heart of what we do so you should have passion for interacting with a diverse mix of customers and their guests. We offer a comprehensive induction and lots of training after that so we will consider people from a range of backgrounds if you can bring your passion and positivity to every day!
Curiosity: Helping customers with their business issues and questions is at the heart of this job so curiosity and flexibility will ensure your career starts here.
Pride: Ensuring your workspace is always a beautiful place to be, taking pride in giving customers a great day at work is pivotal to our joint success.
Drive: Working as a team, your collective drive for success will deliver results for our customers, for you and for IWG. With hundreds of career opportunities, your enthusiasm for greater things will match our values,
What’s in it for you…
- A comprehensive induction and ongoing training to help you settle into your new career
- Lots of variety and new challenges - no two days are the same
- Dynamic working environments, with committed teams to build great relationships with customers
- Generous benefits and salary steps to underpin your career growth
- Customer service-related bonuses and incentives
- We are a truly global business with 3,500 locations in 120 countries. This means we can offer continual development and opportunities for progression including international mobility.
- A truly diverse and inclusive workforce
- Work/Life balance - standard business hours (Monday to Friday)
IWG is driving & changing the future of work.
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Customer Services Executive roles across Spaces's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £21,000 - £28,000 bracket, including retirement vesting and health parity.
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