Customer Engagement Officer - Ashford

Department: Administration

Location: Ashford

Salary: £22,816 - £24,336 per annum dependent upon experience and qualifications. Enhancements of 30% will be paid for any Saturday working shifts and 60% will be paid for any Sunday working shifts.

Closing Date: 1st June 2023

Full Time Position 37.5 hours per week over a 7 day working rota

Interview date: 16th June 2023 after 1pm

Qualifications and experience

• Proven experience working with the public both over the phone and face to face
• Excellent knowledge of Microsoft Packages
• Exceptional customer service skills
• Proven track record of delivering service beyond all expectations
• Outstanding communication skills
• Polite and confident telephone manner
• Organised and methodical in approach
• Team Player
• Ability to act on own initiative
• Ability to travel between sites

To discuss this position further please contact:

Ellie Pile, Customer Engagement Team Leader (Ashford) on 01843 234555

How to apply:

We regret that CVs are not accepted for any of our roles, for an application pack please download the file. If you are using an iPad or iPhone you will need to download an app for opening zip files.

Alternatively, please contact Carina Pieries, HR Advisor:

Telephone: 01304 222687

E-mail: recruitment@spencerhospitals.com

Previous applicants need not apply.

Spencer Private Hospitals are growing and looking for additional staff to support this expansion across Kent to continue to provide the best customer service to patients and Consultants.

We are looking to recruit a friendly, welcoming, and enthusiastic person to join a motivated administration team that delivers outstanding customer service to a variety of self-pay, private medically insured, and NHS patients.

The role is based at our Ashford site and will be expected to include easy and quick access to our hospitals at Canterbury and Margate on a small number of occasions as needed and directed.

The Customer Engagement department supports several Consultants in different speciality fields across all three of our hospitals to provide an easy and seamless reception, meet and greet service for our patients. The role will include taking payments and issuing financial data, booking appointments and collecting accurate patient data.