General Manager - Pumpkin Cafe & Millie's Cookies Derby
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Position Overview & Specifications
General Manager @ Pumpkin Cafe & Millie's Cookies, Derby
At SSP UK we now are recruiting for a talented and experienced General Manager to lead our teams at Pumpkin Café at Derby Station and Millie's Cookies at Derbyan Shopping Centre.
We are the leading operator of restaurants, bars, cafes and food courts in travel locations. Established for more than 60 years, our operations feature a mix of food and beverage brands tailored specifically for each location. You will be joining a world-leading food service organisation with superb learning, development and progression opportunities, operating over 400 stores in the UK alone.
We are looking for a committed and driven General Manager, who is passionate about delivering consistently outstanding customer service and standards within a high-volume and fast paced environment, and can coach and develop the team to be our stars of the future. You will take ownership for the quality of service from your team, as well as the financial and operational performance of your units.
It’s as good as running your own business but with the support and fantastic development opportunities of working with a worldwide market leading company.
To be successful in this role, you'll need to have:
- Previous experience of managing a diverse team of people in a fast-paced, high volume environment
- Experience in coaching, training and mentoring your team to deliver excellent customer service whilst meeting financial and operational targets.
- Awareness and previous experience of the financial controls required when running a unit - (P&L, GP, labour and waste controls, driving sales etc.)
In return for your skills and experience, we offer you a rewarding and vibrant working environment, real and achievable career opportunities and excellent training and development to enhance your existing skills.
You'll receive a competitive salary of up to £32,000 p.a. plus bonus incentive, pension scheme, 28 days holiday, life assurance, up to 75% employee discount on our own and franchised brands and numerous other retailers and services, great opportunities to develop your career into different brands or more senior management roles, with our award winning and accredited management development programmes.
Job Reference: SSP03057
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Restaurants & Cafes
Based on transatlantic hiring benchmarks for General Manager - Pumpkin Cafe & Millie's Cookies Derby roles across SSP's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Restaurants & Cafes.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £32,000 - £32,000 bracket, including retirement vesting and health parity.
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