Administrator (Accommodation)

Administrator

Salary: £23,548 (roughly £12.37 per hour)

Location: Cambridge, St Edmunds College

Contract type: Permanent, Full time

Do you have a keen eye for detail and are looking to work somewhere that makes a difference?

Student’s accommodation plays a big part in their time at St Edmunds College and we want to make sure the service they receive is of the highest standards, that’s where you come in.

Working closely with our other Accommodation Assistant this role is responsible ensuring all information and data is accurate and up to date and in line with the College’s accommodation processes.

This role will be pivotal in providing excellent customer service whilst ensuring a smooth and efficient service for Students, Fellows and guests.

Job responsibilities

• Co-ordinate and fulfil bedroom bookings and associated queries
• Co-ordinate with relevant departments to ensure that each booking/query is dealt with efficiently and all departments are aware of arrivals and departures.
• Ensure that booking and event requirements are entered accurately onto the relevant booking system(s) either immediately or within 24 hours of receiving the booking (where at all possible)
• Assist in developing, uploading availability and processing B&B room bookings through University Rooms and College booking systems
• Assist with communicating any changed or new processes/procedures to departments accordingly
• Coordinate the registration of all Students, Fellows, Senior Members, College Officers and Staff on the accommodation system.
• To manage and update all content on accommodation website pages
• To arrange, collate and minute the Accommodation Sub-Committee Meeting
• Help with the production of all documentation required in the letting or booking of accommodation including the creation of contracts and amendment letters and invoices as necessary.
• Support the Head of Facilities and Accommodation with the allocation of accommodation to ensure maximisation of revenue.
• Support the Head of Facilities and Accomodation in ensuring visitors/guests and conference accommodation occupancy is maintained throughout the year and all documents are prepared in advance.
• Working with finance colleagues ensure the billing of rooms is accurate and that all bills are raised.
• Comply with regulatory standards applicable to accommodation, ensuring standards of accommodation and processes comply with requirements to help ensure that accommodation registered with ANUK meets the standards and accords with procedures set out in the published Code of Practice.
• Work with colleagues and students to share best practise and ensure policies are adhered to
• Ensure the upkeep of the College, report any problems as necessary and help to keep the College litter free.
• Suggest and implement new ways of working and ideas, be an advocate for Continuous Improvement.
• Adhere to Health and Safety policies and procedures
• Complete ad hoc tasks as required

What we need

The successful candidate will demonstrate outstanding customer service skills, with the ability to quickly build and maintain rapport. They will be able to communicate and collaborate with a wide range of stakeholders of different levels and backgrounds.

High attention to detail is key for this role as you will be responsible for updating systems and documentation.

We need the successful candidate to be enthusiastic with a flexible approach, using their own initiative and work with limited supervision.

The successful candidate must have:

• Proven experience in a busy administrative role and working with people at all levels
• Experience creating, analysing and manipulating reports and data
• Ability to prioritise and meet tight deadlines and manage a high volume of emails/booking requests
• Excellent administrative skills – fully conversant with Microsoft Word and Excel and able to learn other IT software packages and databases, used for room management and facilities allocation
• Educated to GCSE or equivalent level of experience

If you feel that you fit most but not all of the above criteria, we would still love to hear from you.

As well as a great salary and friendly team you will also receive:

• Working daily allowance for food and drinks*
• Free car parking (where available)
• 25 days holiday plus bank holidays (increasing with length of service)
• Generous pension contributions
• Discounts at restaurants, shops & more
• Outdoor gym
• Death in service
• Access to LinkedIn Learning & Business Disability Forum

You will work 36.5 hours per week, due to the nature of the role you will be required to work evenings and weekends on rota and may be required to work additional hours to your contracted amount.

About St Edmund’s College

St Edmund’s College is one of the 31 constituent colleges of the University of Cambridge. Our vibrant student body is made up of around 420 post-graduates and 130 mature undergraduates. With over 260 senior members – academics working at the cutting edge of their field or eminent members of their profession – and around 70 staff, you will be joining a dynamic and growing College with an ambitious vision for our role in shaping the future of higher education and collaborative research.

The maturity of our community means that we have earned a reputation as the friendly college. Relaxed, non-hierarchical and diverse, we pride ourselves on being a place in Cambridge where people of all backgrounds are welcomed, will feel at home and can flourish. Therefore, we welcome all candidates regardless of their demographic characteristics such as gender, race, disability, neurodiversity, religion, age, sex & sexual identity to apply for our opportunities.

Job Types: Full-time, Permanent

Salary: From £23,548.00 per year

Benefits:

• Additional leave
• Company events
• Company pension
• Discounted or free food
• Free parking
• Life insurance
• On-site parking
• Sick pay

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus scheme

Work Location: In person

Application deadline: 30/04/2023