Case Coordinator
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Position Overview & Specifications
Are you passionate about supporting our clients on their journey to recovery?
As the case coordinator your focus will be line managing A&R workers to carry out comprehensive assessments for those at imminent risk of rough sleeping and helping to reconnect them with supported networks in their home area or where they have a proven link. We’ll also rely on you to provide each client with personalised case management support and turn their assessment into a practical action plan that fully involves them.
In this role you will:
- Coordinate the client journey from rough sleeping to staying with us and most importantly finding them the right housing pathway in 28 days.
- You will manage the workload of up to 4 assessment and reconnection keyworkers.
- Liaise with outreach and other referrers within the westminster pathway to accept clients into the Harrow Road assessment Centre
- Attend move on related meetings held by the pathway commissioners
- Attend professionals meetings to advocate for clients in relation to their support needs and or move on
About you
We are looking for someone with:
- Experience of communicating, liaising and negotiating with internal and external to a high level.
- Experience of client case management and the resilience to achieve and meet agreed outcomes.
- The ability to manage complex behaviours and motivate staff and clients to achieve outcomes with a creative and person centred approach.
- The ability to coordinate a project or team in a homelessness service and provide reconnection advice.
- Excellent communication skills and the ability to work with others whilst managing your own time.
- Above all we are looking for inspirational, committed individuals who have a genuine desire to support people to rebuild their lives.
How to apply
Click the ‘Apply Now’ Button to start your online application form.
To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.
Closing date: 10am on Wednesday 10 2023
Interview and assessments on: w/c 22 May 2023
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Civic, Welfare & Social Services
Based on transatlantic hiring benchmarks for Case Coordinator roles across St Mungo's's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Civic, Welfare & Social Services.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £36,839 - £40,228 bracket, including retirement vesting and health parity.
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