Customer Service Coordinator

Role: Customer Service Coordinator (After Sales)
Location: On site (Slough, 270 Bath Road)
Employment: Full Time, Permanent (Mon – Fri / 9am - 5pm)

Make Your Mark. Shape Your Future.

It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of nearly 60,000 professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, CRAFTSMAN®, CUB CADET®, STANLEY® and BLACK+DECKER®

What You’ll Do

As a After Sales Coordinator, you’ll be part of our After Sales Customer Service team located in Slough.

You’ll get to:

• Answer a wide variety of end-users queries effectively & efficiently, allowing constant growth, development and understanding of the business
• Log all customer interactions on our Customer Relationship Management (CRM) system, Salesforce
• Learn about the product portfolios for key brands – DEWALT, Stanley, Black + Decker, Facom, Irwin and Bostitch
• Be crossed trained between the Phone & Digital team within After Sales, to allow effective communication with end-users on both platforms

What are we looking for?

• Prior experience in a customer facing / focused role
• A passion for teamwork and collaboration
• Strong verbal and written communication skills
• Excellent interpersonal skills with the ability to successfully build and maintain key relationships with your colleagues and customers

What You’ll Receive

• Excellent opportunities for continuous professional development
• An attractive compensation package including Bonus, 25 days annual leave, Pension and more
• Discounts on Stanley Black & Decker tools and other partner programs

How You’ll Feel

We want our company to be a place you’ll want to be – and stay. Being part of our team means you’ll get to:

• Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.
• Learn: Have access to a wealth of learning resources, including our Lean Academy, Coursera® and online university.
• Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for diversity, equity and inclusion.
• Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back and sustainable business practices.

What’s more, you’ll get that pride that comes from empowering makers, doers, protectors and everyday heroes all over the world. We’re more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. We’re visionaries and innovators. As successful as we’ve been in the past, we have so much further to go. That’s where you come in. Join us!

All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristic.

Job Types: Full-time, Permanent

Benefits:

• Company pension
• Employee discount
• Free parking
• Life insurance
• On-site parking
• Sick pay

Schedule:

• Holidays
• Monday to Friday

Supplemental pay types:

• Bonus scheme

Ability to commute/relocate:

• Slough: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Have you operated in a Customer Facing / Focused capacity previously?

Work Location: In person