Retail Assistant

Starter Packs Glasgow is a community-focused, award winning, sustainable charity, based in Govan, working to alleviate poverty across the city. By providing packs of essential household goods to those moving into a new tenancy, often after homelessness, we can make houses more homely, and help people to sustain their tenancy. We do this through the help and support of our local community, much-needed donations and the many staff and volunteers we’re lucky to work with.

Our shop teams are often ‘the face of Starter Packs Glasgow’. These teams are not only responsible for serving our loyal customers in the retail side of the organisation, but also processing our donations from our supporters.

Starter Packs Glasgow combines it’s aims of alleviating poverty across the city, supporting people into their new tenancies with dignity, empathy and kindness by supporting re-use, recycling and helping develop the circular economy.

This role is flexible in how the shifts are placed through the week, ie 3 full days, 4/5 shorter shift days.

REPORTS TO:

· Retail Manager

SUPERVISORY RESPONSIBILITY

· No supervisory responsibilities for paid staff, but will help coach and direct volunteers

MAIN PURPOSE OF ROLE

· Working as part of the retail team, ensuring our customers and visitors have a great experience every time they come into a Starter Packs’ shop by delivering a friendly and helpful interaction. This involves, though is not limited to, assisting with the shop displays, helping and serving customer, processing transactions, keeping the shop clean and welcoming and providing support to colleagues across the team.

MAIN EXTERNAL CONTACTS (and nature of contact)

· Customers in the shop

· Donors leaving donations for Starter Packs

All retail staff are also ambassadors for the Charity.

Customers should be made to feel welcome and comfortable to browse. Staff should help with advice, but avoid hard selling. Retail Assistants should be able to deal with minor complaints from customers, and know when to escalate matters to the Manager.

KEY RESPONSIBILITIES

· Serving customers in the shops, answering queries and helping them find purchases of interest.

· Operating the till, processing cash and card payments and cashing up on a daily basis.

· Dealing with online sales and sending/processing payment links for those transactions.

· Merchandising of stock and creating in-store displays.

· Sorting donations.

· Processing of stock and distributing to the relevant other sections of the organisation.

· Merchandising of stock and creating in-store displays.

· Assisting with unloading of new stock from the vans and storing appropriately

· Answering and replying to phone messages.

· Managing stock levels to replace sold items with like/similar items in a timely fashion.

· Developing and supporting strategies for income generation.

· Maintaining high standards of interaction on the Charity’s social media platforms in a timeous manner, once trained in our social media usage.

· Pro-active in identifying own training needs.

· Shop floor maintenance, including cleaning duties. Adhering to H&S regulations.

· Undertake any other duties or tasks which may be reasonably considered within the remit of the post.

· Attending community events and taking part in community engagement.

· Training in the standards for Revolve Certification which we use to ensure that our processes for sorting our donated items are up to the best industry standard.

· Ability to act up if retail manager is absent from shop floor.

WORKING ENVIRONMENT/PHYSICAL DEMANDS OF THE ROLE

· The majority of the working day will be spent in the Charity’s shops but there may be time spent in our stock room, or the Starter Packs Glasgow Office.

· Occasionally moderately heavy lifting may be required.

· Loading and unloading vans and customers’ cars may involve short periods of exposure to inclement weather

SKILLS, KNOWLEDGE and BEHAVIOURS

ESSENTIAL

· Good communications skills

· Good team player

· Good customer service

· Honest and trustworthy

· Pleasant manner

· Reliable

PREFERRED

· Previous retail experience

· Previous experience of online selling

· Interest in promotion of recycling and reuse

Job Type: Part-time
Part-time hours: 16-22.5 per week

Salary: £5.28-£10.42 per hour

Schedule:

• Monday to Friday
• Weekend availability

Work Location: One location

Application deadline: 17/03/2023
Reference ID: SPG2023-1