GIG Client Success Partner

We have great people here and are looking for more. Come join us - you will love it!
Job Title: Client Success Partner
Position Type: Full Time
Location: UK - Remote Begin a New Career with a Purpose at Sterling. We’re a fast-moving world leader in cloud-based background screening and identity services. Our clients use our services to create safer workplaces, build trusted brands and protect vulnerable populations. We are financially thriving, investing in growth and grounded in authenticity. If you are motivated and passionate, you will love working here. Apply today! We have great people here and are looking for more. Come join us - you will love it!

The Client Success Partner role is part of the broader Client Success team. You will be a frontline advocate and proactive support to Sterling’s top tier customers in EMEA. You will act as a liaison between the internal fulfillment departments and our customers to ensure that the background check process runs smoothly by preventing potential problems, troubleshooting and resolving complications. You will have a group of accounts assigned to you and you will support the Client Success Partners in guaranteeing the overall success of the client from a revenue and relationship perspective.
Members of this team will: 1. Be customer obsessed – We will focus on delighting our customers every day.
2. Be a team player – We will move as a single team and make smart decisions quickly to help our clients.
3. Support people – We will work together to achieve client success. This will mean stepping in to share ideas and assist others so that collectively we perform at the highest level for our clients.
4. Lead by example – Be an active part of the high-performance culture we will create together.
5. Overcome obstacles – We will push through barriers, find solutions and strive for excellence. Every day, our amazing team provides solutions to prospects and clients, gaining their trust while enhancing long-term partnerships. When you join us, you'll be part of a high-performing team that truly values your contributions will allow you to grow within the business. If you are a self-starter who can meet the challenge, keep reading! This is what you’ll do:

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  Serve as a consultative liaison and the primary point of escalation/engagement with specific client accounts to protect and grow revenue of the account
• Have the ability
• Proactively monitor volumes and revenue to ensure the treatment strategy is appropriate and to identify/ascertain reasons for and address significant fluctuations
• Act as a customer advocate to drive improvement in the customer and candidate experience across the business
• Represent Sterling well to ensure process consistency and operational efficiency wherever possible
• Act as a subject matter expert to drive proactive changes in your account base, to maximize both internal efficiency and customer satisfaction
• Liaise with teams internationally to support growth of accounts with a global footprint
• Conduct F2F Quarterly Business Reviews
• Proactively support the implementation and onboarding of your assigned Tier 1 accounts, in conjunction with the Implementation Team
• Work with Sales to identify new revenue opportunities associated with your accounts
• Represent the voice of the client and take ownership of any issues.
• Be able to identify product enhancements and champion change.

This Is What We're Looking For:

• Commercial acumen and strong desire to succeed
• The ability to listen, question and challenge clients to fully understand and address their needs.
• Successful track record of managing successful and profitable client relationships.
• SaaS experience or knowledge of background screening
• Personal integrity

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Equal Employment Opportunities at Sterling
Sterling is an equal opportunity employer and prohibits discrimination based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy, childbirth or related conditions), gender identity and expression, age, disability, citizenship, sexual orientation, military service, genetic information, and any other characteristic protected by law. In addition, Sterling is committed to taking affirmative action to employ and to advance in employment individuals regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy, childbirth or related conditions), gender identity and expression, age, marital status, disability, citizenship, sexual orientation, military service and genetic information; and to base all employment decisions only on valid job requirements. Disclaimer
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.