Customer Service & Sales Advisor
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Position Overview & Specifications
Would you like a career with the UK's leading Toyota and Lexus retailer?
About us
Steven Eagell Group are seeking talented individuals to join the team as Customer Service & Sales People at our Milton Keynes, Luton, Northampton and Aylesbury branches.
Established in 2002, we have grown to become an award-winning automotive retailer with over 30 branches across the South East of England and the West Midlands, and a turnover of almost £600million.
Our outstanding working environment, exciting career and development opportunities, ideal for individuals who are driven to deliver complete customer satisfaction. We recognize and reward hard work, loyalty and achievements with excellent incentives and a structured management development program. You can also expect:
· World class Toyota Sales Training
· Clear Career Progression and Management Development Opportunities
· £45,000 OTE (£24,000 guaranteed for your 1st year) + Excellent Benefits Package
· Company Car
About you
This position is customer-facing, with successful applicants welcoming guests into the showroom, and engaging with them to discuss requirements.
We are looking for applicants who are well presented with excellent customer service skills and a professional manner. If you are comfortable in face to face customer service and sales situations, can co-ordinate and work alongside the Sales Manager within the dealership, then you are the person we are looking for.
The position is a permanent, full time one, with the opportunity to earn at least £45,000 on top of a good basic wage, and you will be supplied with a new company car.
Experience in the automotive sector is not essential, as all training is provided to support your success in the role. However, strong customer service and communication skills are essential alongside the willingness to work long hours and weekends. Previous retail sales experience would be advantageous but is not essential.
You must hold a full UK manual driving licence and have a minimum 1-2 years’ experience of working in a customer facing environment.
Successful applicants must be available to attend an interview session on Friday 21st April 2023 based at an offsite location.
City or Postcode: Bedfordshire
Job Type: Full-Time
Salary: £45,000 OTE
Job Types: Full-time, Permanent
Salary: Up to £45,000.00 per year
Benefits:
- Company car
Supplemental pay types:
- Commission pay
Application question(s):
- Do you have a good command of the English language?
Experience:
- Customer service: 2 years (preferred)
Licence/Certification:
- Full UK manual drivers licence (required)
Work Location: One location
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Customer Service & Sales Advisor roles across Steven Eagell Toyota's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £45,000 - £45,000 bracket, including retirement vesting and health parity.
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