CUSTOMER SERVICE SUPERVISOR
Career Integrity & Compliance Audit Report
This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
JOB DESCRIPTION
Location: Twickenham Salary: Competitive SalaryHours: Full Time
Primary Responsibilities
- Management of back orders
- Liaise with the buying department on due dates of outstanding products and communicating to customers
- To ensure all misplaced/lost orders are investigated and resolved
- Settle all complaints in line with company guidelines
- To deal with bespoke orders, liaising with the necessary departments to ensure customer satisfaction
- Ensuring all stock received is allocated to the correct location
- Ensure all refunds are completed using Sage Pay or PDQ
- Responsible for all administration duties
- To attend selling events when required
- To help with annual stock checks
- Any other reasonable management tasks
Knowledge and Skills
- Knowledge of MS Office, plus internet
HOW TO APPLY
Name: Leon BishtonEmail: leonbishton@stevensons.co.uk
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Department, Clothing & Shoe Stores
Based on transatlantic hiring benchmarks for CUSTOMER SERVICE SUPERVISOR roles across Stevensons's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Department, Clothing & Shoe Stores.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £22,927 - £26,454 bracket, including retirement vesting and health parity.
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