Graduate - Desktop Support

Graduate Desktop Support Analyst
Glasgow/Darlington
£25,750 rising to £27,000 after year 1

Closing Date: 9 June 2023
Start Date: August 2023
Interview Date: 22 June 2023

Is it time you unlocked your potential?

Student Loans Company is a non-profit making Government-owned organisation to provide loans and grants to students in universities and colleges in the UK. Since 1989, we have enabled our customers to invest in their futures by delivering secure, accurate and efficient assessment, payment and repayment services.

We have an exciting opportunity for a Graduate Analyst to join our Mobility Services team. To be the best we can we are looking for individuals who are passionate about their career, have some knowledge of IT and are keen to develop further, applying their talent to the strategic challenges ahead. We want candidates who continually develop themselves keeping up to date with the newest technologies and updates.

The Technology Group directorate within SLC provides secure and resilient technology solutions required to support SLC’s operations and business objectives. This position sits within the Mobility Services Team, within Infrastructure and Operations, provisioning capabilities and services on behalf of the organisation. The Mobility Services team is the responsible for the management and upkeep of the physical and virtual Desktop Platform operating an Evergreen model to ensure this is maintained in line with vendor updates.

As a Graduate Analyst, working within the Desktop team, you will support the successful delivery of team objectives by:

• Management and maintenance of the Desktop platform – this includes Application packaging and deployment, Desktop Build, security patching, group policy management and use of toolsets including Intune and SCCM.
• Management and ownership of key processes including Desktop Build, Evergreen, security patching, application packaging and deployment.
• Support for the Desktop Platform in conjunction with colleagues in Desktop and other parts of the Technology Group
• In collaboration with Desktop and Architecture colleagues provide and sustain the strategies for the on-going development of the Desktop Platform

SLC offer a blended working model which will typically be a rotational pattern of 2 days in the office and 3 days from home one week and 3 days in the office and 2 days from home, the following week.

Our Graduate Programme is a three-tier programme:

In-role development with a structured development plan, defined objectives and competencies. Out of role development, including specific learning outcomes tailored to Graduate programme Self-directed learning

We also provide tailored, wrap around support to Graduates which form 4 pillars; manager, mentor, buddy, peers.

What you bring:

• Strong interpersonal skills and ability to learn on the job
• Degree in Computer Science or related discipline
• Ability to work independently and as part of a team
• Flexibility to adapt to an ever-changing digital landscape
• Self-motivated with the ability to learn new concepts and skills quickly
• Good time management skills
• Good communication skills, written, verbal and presentation skills gained through experience or academic achievements
• Ability to develop and maintain effective working relationships evidenced by previous experience or academic achievements
• Ability to manage and prioritise own work and deliver to strict deadline

Knowledge or awareness of the following would be desirable:

• Previous knowledge of Desktop Technology
• Understanding of agile methodology and experience in working in an agile environment
• Exhibits a working knowledge of ITIL

You can expect more from a career with SLC. We support colleagues to unlock their potential through our Career Pathways development programme and offer an excellent benefit and rewards package that includes:

• 28 days annual leave plus 8 public holidays
• Option to buy/sell up to 10 days annual leave
• Flexi-time and flexible working options available
• Option to join the Civil Service pension scheme
• Life insurance cover for 4 x annual salary
• Enhanced company sick pay and family leave including maternity, paternity and adoption
• Contributory lifestyle benefit options including discounts at hundreds of retailers, cycle to work scheme, access to the Civil Service Sports and Leisure Club for discounted gym memberships, and an optional dental insurance scheme

**Please note - As part of the selection process, SLC uses third parties to perform a number of pre-employment checks including reference, criminal record and credit reference. They may supply us with information that will assist us with our recruitment decision**

Job Types: Full-time, Graduate

Salary: £25,750.00-£27,000.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Flexitime
• Gym membership
• Health & wellbeing programme
• Life insurance
• Private dental insurance
• Referral programme
• Work from home

Schedule:

• Flexitime

Work Location: In person