Student Finance Officer - Office based

Details

Reference number

286580

Salary

£20,790 - £20,790

Job grade

Other

Contract type

Permanent

Business area

SLC - Operations

Type of role

Contact Centre

Working pattern

Full-time

Number of jobs available

12

Contents

Location

About the job

Benefits

Things you need to know

Apply and further information

Location

Darlington

About the job

Job summary

Salary: £20,790 per annum

Pension: 26.6%

Location: Darlington – office based, 5 days per week

Closing Date: ongoing recruitment

Is it time you unlocked your potential?

Student Loans Company is a non-profit making Government-owned organisation to provide loans and grants to students in universities and colleges in the UK. Since 1989, we have enabled our customers to invest in their futures by delivering secure, accurate and efficient assessment, payment and repayment services.

Job description

Our Student Finance Officers are responsible for assisting our customers in their journey by resolving their requests and case manage their applications whilst learning new skills as your career progresses within SLC. This will include assessing and processing student finance applications to establish our customers' eligibility and entitlement to financial support across a wide range of SLC products. This will be done whilst providing excellent customer service by answering customer queries through our various channels including inbound and outbound calls, email, webchat and letter. The position will commence within the pre-assessing department and your development path will depend on our customer service demand meaning you may work within other areas as and when required.

This role will be office based.

Person specification

What you bring:

• Experience in working in a customer-focussed role, preferably within a high-volume contact centre or processing environment.
  
  • A minimum of grade C GCSE English and Maths (or Standard grade) or equivalent level qualification.
  • Excellent IT skills, with significant experience working with MS Office, email and multiple software platforms.
  • A passion for customer service with the ability to understand customers’ needs and a desire to deliver high standards.
  • The ability to use your own initiative whilst working within defined guidelines and adapt to changing working environments, in a positive manner.
  • The ability to communicate clearly and effectively through a variety of channels including telephone, email, and letter.
  • A commitment to continue your own learning and development whilst maintaining the key knowledge and skills required for your role.

Benefits

You can expect more from a career with SLC. We support colleagues to unlock their potential through our Career Pathways development programme and offer an excellent benefit and rewards package that includes:

• 28 days annual leave plus 8 public holidays
• Option to buy/sell annual leave
• Flexi-time and flexible working options available
• Option to join the Civil Service pension scheme
• Life insurance cover for 4 x annual salary
• Enhanced company sick pay and family leave including maternity, paternity and adoption
• Contributory lifestyle benefit options including discounts at hundreds of retailers, cycle to work scheme, access to the Civil Service Sports and Leisure Club for discounted gym memberships, and an optional dental insurance scheme

Things you need to know

Selection process details

Shortlisted candidates will be contacted.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the Republic of Ireland
• nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) (opens in a new window)
• relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
• relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
• certain family members of the relevant EU, EEA, Swiss or Turkish nationals

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : ask_recruitment@slc.co.uk Email : ask_recruitment@slc.co.uk

Recruitment team

Email : ask_recruitment@slc.co.uk

Further information

If you feel your application has not been treated in accordance with the Civil Service Commission’s Recruitment Principles and you wish to make a complaint, you should contact Ashley_Hay@slc.co.uk in the first instance.