Registration Assistant

• Suffolk County Council, Stowmarket IP14 1EZ
• £24,496 per annum (pro rata if part time)
• 16 Hours per week (set days and times Mon, Tues, Thurs & Fri 9am - 1pm)
• Permanent

We are committed to flexible working, so please read the Job and Person Profile (docx) to find out about the types of flexible working available for this role.

We welcome applications from everyone, we particularly welcome applications from young people, Black, Asian, and other minority ethnic groups as they are currently under represented in this service.

Job Details

We have a great opportunity to join Suffolk County Council's Stowmarket Registration Office as a Registration Assistant working at the Register Office, Milton Road, Stowmarket.

• Do you have recent experience of working in a busy public-facing role?
• Would you like to work in an incredibly varied, challenging, and rewarding role?
• Are you passionate about delivering excellent customer service?
• Are you interested in developing and learning new skills?

Your role and responsibilities

The Suffolk Registration Service is responsible for registering births, deaths and marriages, civil partnerships, and citizenship ceremonies. Registration Assistants carry out a varied range of administrative support functions across all areas of the service.

• working as part of the team at the Stowmarket Registration Office carrying out a wide range of administrative support to the team
• attending ceremonies at a range of locations in the area to complete the ceremony's legal paperwork
• taking bookings for appointments and ceremonies and handling payments
• you will need to be professionally presented at all times.

You will need

• to be able to demonstrate good organisational skills and attention to detail
• to be calm and methodical under pressure
• have good knowledge of using IT and software programmes
• the confidence to work with people who are bereaved or who have heightened emotions.

You can view a full list of requirements in the Job and Person Profile (docx). If you think you have what it takes to be successful in this role, even if you don’t meet all the requirements, please apply. We would appreciate the opportunity to consider your application.

The team

• we are a friendly supportive and enthusiastic team who are committed to a high standard of customer care and service delivery.

We will offer you

• full training in Registration Law and practice, so you have the knowledge to succeed
• a rewarding role with a high level of job satisfaction
• the opportunity to take on an additional Ceremony Officer contract to carry out ceremony work at weekends for which enhanced payments are made.

Travel and workplace requirements

We positively encourage the use of technology to communicate and engage, but in this role, you may need to operate across a wide and rural area, so it would be beneficial for you to either hold a full and current driving licence and have access to personal transport or meet the mobility requirements of the role through other reasonable and suitable means. If you require a reasonable adjustment due to a disability to meet the travel requirements of this role, please speak with the contact detailed below.

This role will be worked from a fixed base, listed in the job details above. Please speak with the contact detailed below if you wish to discuss how that might impact your working arrangements. #LI-Onsite

For more information

For an informal discussion, please contact Lynn Hiskey by calling 0345 6072080 or emailing lynn.hiskey@suffolk.gov.uk

To apply please ensure

• you read the Job and Person Profile (docx), before applying for this job opportunity
• your statement shows us how you meet each of the criteria in the ‘Person Profile’ section of the JPP.

Closing date: 11.30pm, 8 June 2023.

Interview date: 16 June 2023.

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.

We offer a fantastic, inclusive working environment including diverse and active staff networks, great flexible working options and many benefits, as well as the opportunity to improve the lives of Suffolk residents.

Benefits include:

• Performance-related annual pay progression, in addition to an annual cost-of-living pay increase
• The opportunity to join a large, diverse organisation, with career opportunities across our services
• A supportive culture, underpinned by our WE ASPIRE values
• Access to the Local Government Pension Scheme (LGPS)
• Up to 28 days annual leave entitlement, plus UK bank holidays and two paid volunteering days
• An occupational sick pay scheme
• Learning and development opportunities, including a range of work-based apprenticeships
• Flexible working options, with the right to request flexible working from your first day
• A range of staff networks centred around equality groups
• Plus more

If you would like to know more about our benefits, values and equality commitments please visit our Working for Suffolk County Council pages (www.Suffolk.gov.uk/careers).