Enforcement Liaison Officer

The starting salary for this position is £29,844 per annum per annum based on a 36 hour working week.

Your contracted work base will be the Merrow Depot Complex but there will be the opportunity to work from one of the more local offices as well as remotely to aid with your efficiency in this role.

About Us

The Highways and Transport service is responsible for ensuring the effective management, maintenance and improvement of the highway network. Parking enforcement is critical to road safety, keeping traffic moving and the operation of the local economy by maintaining access to local businesses and services.

About the role

As an Enforcement Liaison Officer, you will be responding to reported parking enforcement issues and understand how these can impact residents, businesses and road users. You will take a pro-active and flexible approach, working collaboratively with others to find practical solutions to problems.

Working in the Parking Enforcement Team and liaising with our Parking Enforcement Contractor you will carry out a range of duties including dealing with enquiries and the general administration of parking enforcement on the Surrey Road Network. You will work closely with teams across the council to ensure we offer an efficient and joined up service. The role does not specifically involve dealing with Penalty Charge Notice processing, although experience in this area would be beneficial.

About You

Although an advantage, previous experience of parking administration is not essential, however we are looking for IT savvy candidates with excellent communication skills both written and verbal, a friendly approach and the ability to deal sensitively and professionally with a wide range of people.

To be considered for interview your application should demonstrate:

• The ability of being well organised
• Excellent IT skills and knowledge of databases, MS Teams, MS Word and MS Excel and internet applications
• Flexibility to work as part of a team whilst being proactive and using your initiative
• A strong customer focus and an ability to work under pressure to tight deadlines
• Experience of working within a busy environment

At Surrey, our values and behaviours are just as important as our skills and abilities. They shape who we are as an organisation. Find out more about the values we follow.

For more information please find the full job description below and refer to this before submitting your application. We also invite you to read our Life at Surrey handbook to see insights of the culture at Surrey and how as a valued employee, you can help shape our Council.

The job advert closes at 23:59 on 16/04/2023 with interviews to follow.

Contact Details

For an informal discussion please contact David Curl or Rikki Hill on 03002001003 or via e-mail at highways@surreycc.gov.uk.

We look forward to receiving your application, please click on the apply online button below to submit.

Benefits

From flexible working to job sharing (where possible) we are committed to providing a healthy work life balance. A laptop and mobile will be supplied if applicable to your role. You will benefit from 26 days annual leave, rising to 28 days after 2 years' service, a generous local government salary related pension, as well as the option to join our car lease scheme. For more information about the wide variety of benefits you can take advantage of please visit MyBenefits for Surrey County Council staff.

Our Commitment

Surrey County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.