Reception Manager

Due to our current Reception Manager promoting internally we are looking for a Reception Manager to be responsible for the efficient management and direction of the reception team, ensuring all reception duties are performed effectively and to the required standard, meeting the objectives of the practice. Support the management team in promoting ED&I, SHEF, Quality & CI, Confidentiality, Collaborative Working, Service Delivery, Learning and Development and carry out other duties as directed by the management team.

1. Primary role and Responsibilities:

The following are the core responsibilities of the reception manager. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

The Reception Manager is responsible for:

a. Overseeing the reception services of the practice, ensuring staff achieve their primary responsibilities

b. Line managing all reception staff, supporting staff development, providing guidance and direction, ensuring staff are up to date with mandatory training

c. Completing staff appraisals as required

d. Identify and deliver team training where required

e. Compiling reception staff rotas

f. Reviewing and updating all reception procedures as required

g. Support the management team in the compilation of practice reports and the practice development plan

h. Develop, implement and embed efficient reception processes and procedures to adhere to extant legislation

i. Maintain an effective appointment system for all services

j. Act as a focal point for communication, advising reception and administrative staff on methods of communication and best practice

k. Coordinate the provision of temporary reception staff ensuring sufficient cover is provided for periods of leave and other staff absences

l. Act as first point of contact for any IT issues

m. Update appointment system to reflect leave and other approved absences

n. Provide initial guidance and advice to patients who wish to complain

o. Manage all deliveries to the practice, ensuring adherence to the cold chain policy as necessary

p. Act as building fire marshall, ensuring evacuation lists are current and that the visitors log is used appropriately

2. Secondary Responsibilities:

In addition to the primary responsibilities, the reception manager may be requested to:

a. Partake in audit as directed by the audit lead

b. Coordinate and produce meeting agendas and record the minutes of meetings as required

c. Support the Practice Manager in the maintenance of the practice website and social media accounts

d. Monitor and promote the use of the Friends and Family Test

e. Champion continuous improvement, encouraging staff to participate and make suggestions for CI initiatives

f. Schedule and take minutes for the Patient Participation Group Meetings

Essential:

GCSE English (C or above) and at least three others

Experience of working with the general public

Experience of administrative duties

Experience of working in a health care setting

Experience of leading / managing a team

Excellent communication skills (written and oral)

Strong IT skills (generic)

Clear, polite telephone manner

Job Types: Full-time, Part-time
Part-time hours: 37.5 per week

Salary: £27,500.00 per year

Benefits:

• Company pension
• Employee discount
• Free parking
• On-site parking
• Sick pay

Schedule:

• Monday to Friday

Work Location: In person