Veterinary Receptionist/Client Care Advisor
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
Swayne and Partners veterinary practice is recruiting for a part time 'twilight' receptionist/client care advisor initially on a 6 month maternity cover post possibly leading to a permanent role to start asap.
Swayne and Partners has been established for over 30 years, we provide veterinary care to our patients 24 hours a day 7days a week from our purpose built building in Western Way, Bury St Edmunds.
Hours will vary but will main rota will be Thursday, Friday, Saturday, Sunday, Mondays 15:00 - 21:00 with Tuesdays and Wednesdays off.
We require someone that is caring and has empathy towards our clients and their pets whilst being organised and efficient. Candidates must have excellent client care skills both face to face and via the telephone and be able to prioritise and multitask. We are a very busy practice, the reception team manage 4 incoming lines, assist clients face to face as well as keeping reception and client areas clean, tidy and restocked.
Successful candidates will get to work with our awesome teams of vet's, nurses and receptionists providing an exceptional level of veterinary care to our patients, however this can be a demanding role in a very busy and sometimes emotionally demanding environment.
Job Types: Full-time, Permanent
Salary: £7.50-£10.42 per hour
Benefits:
- Employee discount
- On-site parking
- Sick pay
Schedule:
- Day shift
- Every weekend
COVID-19 considerations:
Reception screens in place, hand sanitiser available and masks optional. Regular cleaning of high contact areas.
Experience:
- Customer service: 2 years (preferred)
Work Location: In person
Application deadline: 19/05/2023
Reference ID: BSE Rec
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Veterinary Receptionist/Client Care Advisor roles across Swayne and Partners Veterinary Surgeons's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £8 - £10 bracket, including retirement vesting and health parity.
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