Junior NOC Engineer

Field based

Who we are:

We are a full-fibre broadband provider with £250m of investment. We are rolling out a 10Gbps FTTP networks and have a plan to cover a total of 250,000 premises bringing truly exceptionalconnectivity services to homes and businesses in the South of England. We want to improve lifestyles and enhance communities by instantly connecting people and businesses beyond today’s broadband.

Who you are:

We are looking for forward thinking, enthusiastic individuals to join our team. You will be keen to learn, adaptable and excited to be part of our fast growing organisation.

What we offer:

• Basic Salary
• Annual bonus
• 25 days paid holiday.
• Pension
• Private medical
• Life insurance
• Cycle to work scheme.
• Health Screening

Role:

The role will require the engineer to analyse events, perform troubleshooting and incident response on the system, communicate with site technicians or third-party engineers and track issues through resolution. This role involves dealing with Network Operations BAU tasks and tickets.

Key Experience:

Junior NOC engineer should have a working experience on LAN & WAN Issues. Engineer should also be familiar with the escalation process from internal stakeholders to Network Operations Centre.

Key Responsibilities

• Perform active and reactive network monitoring
• Work as 1st escalation for the customer care, installation, and field engineers
• Carrying out initial diagnosis on faults and escalating issues into 1st line support as required
• Work closely with NOC/Network engineers on incident management
• Providing regular updates to internal stakeholders on the progress of faults/incidents
• Prioritizing faults to meet SLA’s
• Facilities investigations and fault fix

Core Skills

• Understanding of Network Management Systems and functions
• Excellent problem-solving skills with the ability to prioritize faults and workload
• The ability to adapt to a fast-paced environment
• Multitasking ability to complete BAU tasks within SLA
• Highly competent in all MS Office systems and IT platforms
• Excellent communication skills, both verbal and written.

Qualifications:

• JNCIA, CCNA or equivalent qualification
• ITIL Qualification (desirable)
• Experience of XGS-PON (desirable)