CARDIFF - Event Stewards & Customer Care Agents
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
SWORD SECURITY - CARDIFF
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We are looking for staff, particularly for the Spring/Summer events season of 2022. This will include Glastonbury Music Festival, concerts based in and around Cardiff, and working alongside Transport For Wales for the increased tourism expected.
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Would you like to work for one of the world's leading security companies? Sword Security is a global supplier of event staffing and crowd management services across multiple locations, including Cardiff, London, Dublin and Toronto. If you would like to be at the cutting edge of the security industry, then Sword Security are the company for you!
We are looking for event stewards and customer care agents to join our team! Sword is a Recognised Service Provider proudly working with the Living Wage Foundation to promote the Real Living Wage. We believe in paying a good wage to our staff, who carry out vital work for many organisations. The hourly rate for these roles is £11.10, including Holiday Pay.
IMPORTANT: due to the nature of the events industry, the contract we are offering is a flexible contract. We cannot guarantee you will work the same number of hours every month, as some months are busier than others. Please bear this in mind.
Responsibilities
- Work alongside our operations team to deliver excellent customer care services
- Provide information and direction to customers
- Comply with the instructions of your manager
- Ensure compliance with the company’s policies and procedures
Requirements
- You must be aged 18 or older
- A positive and energetic approach to your job
- Must be willing to work as part of a team
- Ability to be on your feet for an extended period
- Excellent communication skills and a smile!
COVID-19 considerations: online interview and induction process
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Security & Protective
Based on transatlantic hiring benchmarks for CARDIFF - Event Stewards & Customer Care Agents roles across Sword Security's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Security & Protective.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £11 - £11 bracket, including retirement vesting and health parity.
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