Operations Manager - Cardiff
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Position Overview & Specifications
Operations Manager – Wales
Sword are recruiting for an experienced Operations Manager to join our team! The role is full-time and will include the oversight of site operations of our Cardiff team and some surrounding areas. You will work very closely with the Regional Manager in overseeing operations and managing, supporting and leading our wider operational team. Sword are a leading global supplier of event staffing and crowd management services across multiple locations including Cardiff, London, Dublin and Toronto. We are a passionate bunch and look forward to finding the right person to join our expanding team!
Responsibilities:
- Lead and support the local operations team to best international practices
- Ensure compliance with company’s policies and operational guidelines
- Deal with local challenges by providing creative and practical solutions
- Communicate with clients regularly to ensure their needs are being met/exceeded
- Proactively manage and resolve client issues
Requirements:
- Proven experience as an operations manager
- Availability to work the weekends
- Driver's License is essential
- Minimum of 2 years experience in a leadership role ideally in the Event Staffing Sector or Manned Guarding
- Exceptional communication and interpersonal abilities
- Excellent organisational and leadership abilities
- Valid SIA license.
Salary: £30,000
About Us
Sword Security is an international award winning company providing security, crowd management and risk management services to the entertainment and hospitality industry. We are Ireland’s No. 1 supplier in event and hospitality security services and our aim is to continue to maintain this position by providing exceptional service to our clients and their customers. Our mission is to enable our clients to focus on their core business as our talented team members deliver exceptional safety and security services. We put our customers and delivering on their requirements at the heart of everything we do. We appreciate, invest and develop our amazing employees to bring out the best in them as they are our greatest asset.
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Security & Protective
Based on transatlantic hiring benchmarks for Operations Manager - Cardiff roles across Sword Security's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Security & Protective.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £30,000 - £30,000 bracket, including retirement vesting and health parity.
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