1st Line Service Desk Engineer - Abderdeen
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Position Overview & Specifications
Agile, go-getting, smart, fun.
Possibly not the first words that spring to mind when you think of your 1st line technical support team.
They are at T-Tech.
That’s why we’re one of the fastest growing MSP IT Cloud Service providers in the UK.
+50% over the past 2 years, now at 80 people, c40 in Service Desk teams.
We’ve found it takes a special sort of personal dynamic - an agile thinker who can quickly adapt and adjust to do what our technical teams do every day.
From experience we know our support teams are special.
They love to be challenged, solving difficult and diverse technical problems all day long. They can explain complex technical concepts to customers in ways that anyone can understand, and they love to learn and develop themselves – which we encourage and support.
Our tech stack looks like this:
Microsoft Cloud
Windows Server 2008 to 2016
Microsoft Azure
Office 365 management and administration
Active Directory/Exchange
We’re looking for more special ones; the go-getting agile thinkers who enjoy solving difficult technical problems centred around the Microsoft stack, whilst learning on the job in a supportive environment.
This role will be based from one of our clients' offices in Aberdeen with a requirement to attend the Aberdeen office for one full week in 3 plus Wednesdays for the other two weeks - and to undertake site visits to Glasgow and Edinburgh on a rota system with other team members.
About T-Tech
T-Tech is one of the fastest growing IT Consultancy, Support and Cloud Service providers in the UK, serving SMEs in the Accountancy and Professional Services sector. Our customers demand and deserve great proactive service and responsive support. We understand how important it is to optimise day-to-day operations and we help our customers embrace innovation and drive growth. We do that by showing them how to cut risk, improve productivity and leverage IT to gain competitive advantage. At T-Tech, we’re about keeping UK business up and running, resolving problems quickly, providing personal attention and providing our customers with reliable IT support when they need it.
Our business focuses on 6 areas of service: Business Consultancy; IT Support; Technical Consultancy; Cloud, Networks & Security; Intelligent Automation; and Communications.
T-Tech has created a working environment that is personally and professionally challenging and enjoyable. At T-Tech you will be joining a talented team that values your input and knowledge. We are looking for highly motivated, talented individuals to join us in realising our vision.
Our Values:
Service Centric
We put our customers at the heart of what we do. We are accountable for our actions and honour our commitments. We go the extra mile.
United
We succeed as a team, pulling together to achieve our goals. We understand and respect others’ views and perspectives. We communicate openly with each other, sharing, challenging and supporting.
High Standards
We take pride in the quality of our work. To give our best, we plan thoroughly and strive continually to improve our effectiveness. We have a thirst for knowledge to enable us to learn and improve.
Agile
We are agile in our thoughts and actions, anticipating and adapting quickly to new opportunities and situations. We manage changing priorities to work flexibly and with resilience.
Benefits
What we can offer you
Competitive salary depending on your experience and skills
Pension after 3 months of employment – T-Tech will match employee contributions up to 4% of salary
Life Assurance: to provide security for your family, 3x salary
Income Protection: to provide an income in the event of long term illness
Holiday: 23 days’ per year plus your birthday
Learning environment; the opportunity to work alongside experts in the latest technologies
Training: we have CBT nuggets
We care about your happiness: We use Friday Pulse
Quarterly events and more, Go-Karting, Games nights, boat parties, Crystal Maze and escape rooms are our style!
We care what you think: Suggestion Box platform
Medical cashback with BUPA
Exceptional career progression opportunities
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Information Technology Support Services
Based on transatlantic hiring benchmarks for 1st Line Service Desk Engineer - Abderdeen roles across T-Tech's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Information Technology Support Services.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £22,000 - £28,000 bracket, including retirement vesting and health parity.
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