Customer Care Coordinator

Job title: Customer Care Coordinator – £22,000- £25,000 a year + bonus (dependent on skills and experience)

Who are Talentia Group?

Talentia Group is a collection of agencies that provide specialist recruitment services in sector-focused divisions, including education, technology, and finance. We are seeking ambitious and talented professionals who want to work for an organisation where they can bring their true, authentic selves to work.

What experience are we looking for?

Previous customer experience would be ideal; however, we know you’ll enjoy this role if you find yourself answering yes to these questions…

Are you an effective listener? Empathetic? Attentive? Passionate about helping people?

Talentia people have a natural flair for communicating.

Are you target driven? Goal orientated? Self-motivated? Money motivated?

Talentia people are proactive, results-focused, and driven to succeed. We believe you should be financially rewarded for your efforts.

Do you have a forward-thinking, problem-solving mindset that would allow you to make decisions autonomously?

Talentia people are trusted to do what they are supposed to do.

Interested to know what your day-to-day could look like?

• Assist in ongoing projects in the team, supporting the development of policies and procedures.

• Provide innovative solutions to companywide and individual issues.

• Manage the process of issuing terms of business to new clients and following through with the onboarding process with clients once signed.

• Setting up onboarding procedures for new clients, ensuring their screening and vetting criteria for all contractors is adhered to.

• Manage and onboard contractors.

• Obtain Client Testimonials, Reviews, and Case Studies.

• Handle candidate, client, and sales team queries.

What’s in it for you?

· The salary is £22,000 - £25,000 per annum + bonus, depending on skills and experience.

· Our holiday and lunch club incentives aren’t just for consultants! We recognise that Talentia’s success is equally due to our wonderful support staff.

· Hybrid working is available after the completion of a 6-month probation period.

· We have IIP Gold status and are recognised as an outstanding place to work, with a clear commitment to sustainability.

· 22 days annual leave per year plus 8 days bank and public holidays.

· We offer study support to help you achieve qualifications relevant to your job.

· You will be enrolled in our comprehensive healthcare and well-being plan from day one – including private medical insurance, income protection, life assurance, and much more.

· We’ll cover the cost of a gym membership up to the value of £59 per month.

· We provide enhanced maternity and paternity pay once you hit your service milestone with us.

Interested in finding out more? Call for an informal chat - Beau Hobbs 07549 025 357 / send your CV. We look forward to hearing from you!

Job Types: Full-time, Permanent

Salary: £22,000.00-£25,000.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Gym membership
• Life insurance
• Private medical insurance
• Referral programme
• Wellness programme
• Work from home

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus scheme
• Commission pay
• Performance bonus

Ability to commute/relocate:

• Bristol, BS32 4QL: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: CCC110423