CUSTOMER SERVICE CASE MANAGER

Customer Service Case Manager

Salary: £21,500 - £25,500 per annum

Hours: 37 ½ hours per week (1 in 4 weekend)

Location: Chichester (Hybrid Working)

Our client, a global provider of integrated medical and security assistance, claims handling, pre-travel advice, medical screening and travel risk management, are looking for fully remote, experienced Case Handlers to join their team.

As a Customer Services Case Manager, you will manage a portfolio of Medical Emergency Assistance claims.

Main Responsibilities:

· End to end case handling of Medical Emergency Assistance claims

· Manage a caseload of Medical Emergency Assistance claims

· Ensuring the technical integrity of claims allocated to you

· Contribute to the performance of the Customer Service Technical team

· Participation in standard monthly technical and quality audits as required

The individual should have a good standard of education and be able to demonstrate good verbal and written communication skills.

Core competencies are considered to be:

· Previous experience of case/claims handling is highly desirable

· Demonstrate excellent interpersonal and organisational skills with a flexible approach

· Proactive, can-do attitude, focus of customer quality

· Self-manage personal workflow, ability to prioritise, self-motivate

· Proficient in verbal and written media and deliver clear and well understood message

· Excellent interpersonal and organisational skills

· Good report writing skills.

In return for your hard work and commitment, our client offers fantastic benefits, including:

• Incremental Holiday - Increasing with length of service from 28 days to 38 days, including Bank Holidays.
• Annual performance bonus dependent on company performance and achieving personal objectives.
• Incremental salary scales
• Contributory pension scheme
• Additional Holiday Purchase Scheme
• Death In Service Benefit
• Holiday Travel Insurance
• Staff canteen - free tea and coffee available throughout the day with free internet access points for personal use during breaks.
• Childcare Vouchers
• Cycle to Work Scheme
• Staff Incentive Payment
• Discounted Events

· Employee Assistance Programme

Our client is very proud of the fact that nine out of ten of their people recommend them as a place to work. They pride themselves on having a positive work environment where their people are empowered to make the best decisions and where learning is valued highly and shared across the business.

They are very committed to ensuring their people are given continuous learning and development. As well as structured induction programmes and job training, they provide study support for relevant professional qualifications and have a Core Learning & Development Curriculum.

They are a fun and inclusive place to work where people are truly valued and encouraged to enjoy a host of social and sporting activities available. Quiz nights, tennis tournaments, football matches and a range of other events take place throughout the year.

So, if you are looking for a fantastic Company to work for, providing excellent training and development, where you make a different to the customers, APPLY TODAY!

Job Types: Full-time, Permanent

Salary: £21,500.00-£25,500.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Discounted or free food
• Employee discount
• Gym membership
• Referral programme
• Sick pay
• Store discount
• Wellness programme

Schedule:

• Day shift

Work Location: Hybrid remote in Chichester

Reference ID: 722/1F