Desktop Support Engineer
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Position Overview & Specifications
Job Description
Role: Desktop Support Engineer
JobType: Permanent
Location:Leiston,United Kingdom (Hybrid)
Readyto utilise your knowledge in Antivirus Management?
Areyou looking for an exciting opportunity in remote troubleshooting and guiding?
We havean exciting role for you as Desktop Support Engineer.
Careers at TCS: It means more
TCS is a purpose-led transformationcompany, built on belief. We do not just help businesses to transform throughtechnology. We support them in making a meaningful difference to the people andcommunities they serve - our clients include some of the biggest brands in theUK and worldwide. For you, it means more to make an impact that matters,through challenging projects which demand ambitious innovation and tho ughtleadership.
- Build strongrelationships with a diverse range of stakeholders.
- Work closely with the range of teams within the business to bringproducts to life.
- Gain experiencein partner management, interacting with many of our stakeholders.
The Role
As a Desktop SupportEngineer, you will providetechnical assistance to users, installation, upgrade and troubleshoot anyhardware and software systems, register settings update
Key responsibilities:
- Provide supportfor Desktop/Laptop in MMD infrastructure & CMDB Management.
- Manage end-to-end infrastructurefrom Windows 7 & 10 devices, core applications and management of thesedevices using the in-place backend infrastructure.
- Support WIN-7 andWIN-10 onsite and remote.
- Provide DesktopSupport and addressing tickets for WIN-10 Deployment related issues andrequests.
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Software Development
Based on transatlantic hiring benchmarks for Desktop Support Engineer roles across Tata Consultancy Services's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Software Development.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £33,264 - £37,158 bracket, including retirement vesting and health parity.
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